Catering Retail Assistant

**Job overview**:
Catering Retail Assistant

20 hours over 5 days a week

12.00pm - 4.00pm Monday - Friday

Every other weekend 7.30am - 12.30 pm

As soon as the doors open at 8am you are serving customer, whilst the role can be exhausting if can also be very rewarding. Through out the year we have many things going on, from big celebrations of NHS achievements to BBQs whenever the sun shines, no two days are ever the same.

The main aim of the job is to provide the best possible service and experience for patients, visitors and staff using the Staff Restaurant, whilst maintaining a high standard of Food Safety and Cleanliness.

Part of the job requires the post holder to prepare salads and sandwiches for lunch, therefore a knowledge of catering is required.

**Main duties of the job**:

- The post holder with be required to;- Record food and fridge temperatures, accurately and record the information clearly.
- Work on the service counter using good customer service and communication skills to engage with customers.
- Use engagement to drive sales.
- To deal with all phone enquires to the Staff Restaurant, take orders and pass on any enquires they cannot deal with to the Restaurant supervisor, Head Chef or Catering Manager.
- Relay information back to the kitchen regarding orders placed or stock needed
- Take cash and card payment from Customers, balance the till at the end of service, recording all information accurately.
- Work very closely with other members of the small team, and play their part in delivering the best possible service.

The Customer or Patient is our top priority

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge**:
**Essential criteria**:

- Experience working in a café / coffee shop

**Desirable criteria**:

- Experience in handling cash and card payments

**Qualifiations**:
**Essential criteria**:

- Level 2 Food safety

**Desirable criteria**:

- Allergen level 2

**Skills**:
**Essential criteria**:

- A good communicator able to engage with customers easily
- Can record information clearly and accurately
- Must be able to work under pressure and use own initiative

**Other**:
**Essential criteria**:

- Must be versatile and willing to work in other areas within catering if needed
- Must have some computer understanding to complete mandatory training on line.
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

**Employer certification / accreditation badges**:
**Applicant requirements**: