User Research Lead

1 day ago

Birmingham, United Kingdom Public Sector Resourcing Full time

**User Research Lead**:

- Inside IR35**

**Contract Term: 6 Months**

**Contracting Authority: MoJ**

**Location: Remote/Birmingham**

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

As **Lead User Researcher** your main responsibilities will be
- Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of our service.
- Carry out user research activities, from recruiting participants and preparing discussion guides to moderating guidance testing sessions.
- Analyse and synthesize research data, leading to clear and actionable findings.
- Work with social researchers, ops, analytical and content colleagues to formulate a rich and full picture of customer behaviour.
- Coach and mentor more junior members of the team
- Confidently represent and explain user needs to colleagues and the wider business, including senior leaders.
- Shape research to deliver at pace.
- Work closely with user researchers within MOJ/OPG Digital to ensure alignment of work and mutual support.
- Complete secondary and desk-based research to build understanding of the problem space and existing research.
- Contribute to the wider user research community, including presenting at catchups, and writing blog posts.
- Work alongside other teams, such as analytical services, complaints, communications and change management to develop an in-depth view of the customer base.
- Disseminate key findings across the organisation and wider Department/Government, ensuring that the information is widely understood and actionable.

**Essential Skills**:

- Ability to travel to Birmingham office
- Experience of recruiting a range of different users
- Experience of conducting qualitative, in-person research with members of the public
- Experience of conducting non-digital research
- Understanding and experience of using a range of user research methods
- The ability to understand the problem area, and to design appropriate user research activities to inform decision making
- Ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis.
- Understanding and experience of a range of synthesis and analysis methods
- Proficient in the use of Microsoft Office, especially Excel, Powerpoint and Outlook.
- Excellent written and verbal communication skills with the ability to present complex messages to a range of audiences.
- Ability to work across all grades and areas across OPG, MoJ and other government depts. and to work to deliver competing priorities

**Desirable Skills**:

- Experience of working within a multidisciplinary team
- Experience of recruiting non-digital users
- Degree or equivalent experience in Human-Computer Interaction, User Experience Design, Human Factors, User Centred Design, Psychology or related field.
- Understanding or awareness of the Government Service Standards
- Relevant experience of working in a research role within Government
- Experience of qualitative analysis software e.g. NVivo, Dovetail etc.

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