Coffee Field Service Engineer

Being one of the largest coffee roasters in the world, there's no surprise that Tchibo Coffee is the coffee provider for all businesses. Whether it's a hotel chain, an independent café or an educational facility, Tchibo can guarantee all our efforts, experience and expertise will go into finding the perfect coffee solution for our customers. Tchibo has built its first-rate reputation based on superior quality products, truly unbeatable service and fair prices.

We believe we are Stronger Together. To work with us is to join our European Family Business and help us continue to achieve excellence in all we do. Sounds good? Read on

Position: Coffee Field Service Engineer - Reading / Oxford
Location: Field Based, covering parts of South England including Reading, Oxford, Basingstoke and surrounding area

**Job Type**: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)

**Salary**: £31,500 inclusive of overtime (£27,500 base salary)
Benefits: 24 days annual leave increasing with length of service plus 8 bank holidays, service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more

**Purpose of Role**:
As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts.

Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.

It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our 'First Time Fix' KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system.

Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.

**Experience**

It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. You'll be used to being in a field-based role, attending customer sites and managing your time effectively.

**Preferred Skills / Knowledge**

City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
Excellent customer communication and customer service skills
Ability to understand technical diagrams and manuals
Track record of meeting or exceeding KPIs
Full driving licence

**Personal Attributes**

Ability to work independently and as part of a team
Logical approach to problem solving
Methodical approach to fault-finding
Excellent timekeeping

**Application**

If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and we'll be in touch as soon as we can.

**Equal Opportunities**:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

You may have experience of the following: Field Service Engineer, Service Engineering, Maintenance Engineer, Mobile Support Engineer, Field Service Technician, Maintenance Technician, Installation, Repairs, Coffee Engineer, Service engineer, Coffee Engineer, Coffee Service Engineer, etc.

Ref: 135 652