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Store Assistant

2 weeks ago

Bury, United Kingdom SureStore self storage Full time

**About us**
- **SureStore**_ _part of the Flexiss Group, a service-first company offering home and business storage solutions. SureStore offers quick, convenient and hassle-free _**storage solutions**_ _in a number of prime locations across the UK._
- Our work environment includes:_
- _Modern office setting_
- _Growth opportunities_
- _Relaxed atmosphere_
- _Safe work environment_
- **Duties**:_
- Greet customers and provide excellent customer service_
- Upsell additional products or services to customers_
- Maintain knowledge of current sales and promotions_
- Process customer transactions accurately and efficiently_
- Handle customer inquiries and resolve any issues or complaints_
- Maintain a clean and organized sales floor/store environment_
- Guide prospects or current customers through the rental process, tour available spaces/amenities, identifying storage needs and providing solutions._
- Prepare rental agreements and maintaining files in a manner adherent to GDPR._
- Process vacates accurately and ensure great customer service to the last transaction._
- Handle customer inquiries and resolve any issues or complaints (if not to be escalated to Store Management Team), questions, leases and enforcing rules/regulations with tenants to ensure auditable standards are met._
- Keeping inventories for merchandise._
- Reporting/documenting emergencies and incidents._
- Overseeing/helping with daily inspection of facility, rental checks, maintenance and common areas._
- **Skills**:_
- Excellent communication skills to effectively interact with customers and team members._
- Ability to sell products and persuade customers to make purchases._
- Reliable grasp of maths for accurately delivering quotations, offers and handling customer accounts queries._
- Accurate and compliant use of the relevant in house and external software systems used in store to manage our customer's journey, including MS Office (Word, Excel and Outlook)_
- Strong phone etiquette for answering customer calls and providing information or assistance._
- Organizational skills to keep track of inventory, restock reception, and maintain visual merchandising standards._
- Time management skills to prioritize tasks and meet sales goals._
- *Required to be driving/mobile between sites if necessary*_
- Join our team as a Store Assistant and be part of a dynamic retail environment. In this role, you will play a key role in providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of the store._
- We offer competitive pay, flexible scheduling options, and opportunities for career growth within our company. If you have a passion for sales, enjoy working with people, and thrive in a fast-paced retail setting, we would love to hear from you._
- Phone etiquette is required._

Pay: Up to £25,400.00 per year

Additional pay:

- Performance bonus

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Store Assistant Sure store