Client Care Manager

2 weeks ago

Colchester, United Kingdom Appcastenterprise Full time

**Salary**: Up to £25,000
**Reference**: 049/10/22A
**THIS IS A 6 MONTHS FIXED TERM POSITION, WITH A POSSIBILITY OF BECOMING PERMANENT.**

**About Us**

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible,community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

**The Role**

We have an exciting opportunity to work in a role that offers job satisfaction, with a fantastic company who promotes within and encourages their staff to reach their full potential.

As a Client Manager you will be responsible for developing a portfolio of care packages that promote person centred care and a safeguard approach. A successful Client Manager will take ownership of the case loads contributing to the forecasting and deliveryof budgets and financial KPI’s. You will have direct and regular contact with our clients along with their care staff to effectively review and establish that the quality of care is to a high and expected standard.

**Your responsibilities will include**:

- Managing the compliance, productivity, and adherence with both Company and regulatory policies and other guidelines.
- Embrace the organisations vision and values and Sustain Abilities programme, promoting these with all internal and external customers.
- Embrace the organisations visions, values and goals whilst promoting these to all stakeholders and customers.
- Managing staff performances and ensuring objectives are achieved through supervisions and bi-monthly supervisions
- Supporting the branch profitable performance through close management of all related areas.
- Providing insight and well informed advice to the Registered Manager in regards to operational decision making
- Building strong relationships with commissioners, colleagues within the wider business and other relevant agencies

**You will need to**:

- Have very good and effective communication skills both verbal and written
- Have excellent organisational skills
- Be Experienced in remote team management within health and social care environments
- Be commercial in approach and understand factors that influence performance
- Be a car driver with access to own vehicle
- Have the ability to build strong relationships

**We will offer you**:

- 22 Days Holiday plus bank holidays
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay*
- Death in Service Payment*
- Occupational Sick Pay
- Access to Employee Assistance Programme
- Lifeworks Reward Scheme

You will need to be self-motivated and enthusiastic with a passion to deliver exceptional care and support. Ideally you will have experience of working in a similar service delivery role, or have extensive hands-on experience within a variety of care settingswith an understanding of CQC regulations. You will hold a full UK driving license, with access to a car.

Advantage Healthcare is an equal opportunities employer and part of the City and County Healthcare Group.

ORT

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