Front of House

10 hours ago

Gateshead, United Kingdom Doc Black Ink Ltd Full time

Doc Black Ink is the first and only tattoo studio in the Metrocentre, Gateshead. With a team of outstanding artists and professional piercers, we are dedicated to providing exceptional service to our customers.

We're looking for a part-time customer assistant to join our front of house team. A vital element of the role is supporting client bookings and ensuring our high customer satisfaction.

**Key Responsibilities & Accountabilities**
- Assist and support our client base, ensuring exceptional customer service is maintained at all times.
- Maintain client relationships to a high standard, professionally addressing queries, complaints, and questions. If required, escalate to the appropriate team member.
- Organise client bookings on behalf of artists, confirming the details of each appointment.
- Ability to open and close premises to ensure store security when needed.

**Person Specification**
- Ability to build working relationships quickly.
- Ability to engage with colleagues and customers with a professional and supporting attitude.
- Interested in the tattoo industry, with some understanding of various artist styles.
- Previous experience in a tattoo or piercing studio is preferred but not essential.

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.21 per hour

**Benefits**:

- Casual dress
- Employee discount
- Flexitime

Application question(s):

- Please list days that you are unavailable to work

**Experience**:

- Customer: 2 years (required)

Work Location: In person

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