Visitor Services Assistant

7 days ago


Edinburgh, United Kingdom The Royal Household Full time

Visitor Services Assistant (Warden)**Household / Department**
Royal Collection Trust-
**Section / Branch**
Visitor Experience-
**Location**
the Palace of Holyroodhouse-
**Contract/recruitment type**
Fixed Term Contract-
**Start date**
April 2026-
**End date**
December 2026-
**Starting salary**
£12.60 per hour rising to £13.45 in April 2026-
**Hours of work**
37.5 hours a week over 5 days (Monday to Sunday)-
**About the role**
Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.
- As a Visitor Services Assistant, you'll welcome visitors from around the world and ensure every visitor has an exceptional experience from welcome to goodbye.
- **Responsibilities**
- Provide a warm welcome to visitors, actively engaging with them to enhance their understanding and enjoyment of the Royal Collection, Palace and local area.
- Assist in preparing the visitor route before opening by ensuring all areas are clean and tidy, maintaining high presentation standards throughout the day.
- Provide exceptional customer service, always maintaining a friendly and professional demeanour.
- Be aware about security, emergency, and evacuation procedures ensuring the safety and security of the visitors and the site.
- Work collaboratively as a team to ensure the smooth flow of visitors along the route.
-**About you**
- **Essential Criteria**:

- Friendly and customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.
- You’ll feel confident initiating conversations with visitors, understanding their needs and providing tailored information and knowledge.
- At your best working as a part of a team and with lots of initiative, you can anticipate visitor needs, ensuring the visitor route is managed to a high standard throughout the day.
- Pro-active and organised, you can work effectively even when it gets busy.
- **Additional Information**:

- This role will involve standing on your feet for a large part of the day.
- The full contract duration will run from 16th April 2026 to 9 December 2026.
- You will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.
- Selection processes are likely to take place on 4 December 2025.
-**Benefits**
Competitive pay of £12.60 per hour rising to £13.45 in April 2026.
- Complimentary lunch during your shift.
- The opportunity to join a large, friendly, and sociable team.
- Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops.
- **Vacancy Closing Date**: 23/11/2025, 23:55
--
**Additional Information**
Visitor Services Assistant - Warden.pdf - 196KB
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