Administrator - Boarding School Student Guardianship

**Our business**

Academic Families is a dynamic, leading international education agency - British Council, AEGIS and Boarding Schools’ Association accredited. We provide guardianship care for our international students who are full time students at boarding schools. They have holidays from school when they either travel home, their parents join them in the UK or we match them with suitable local host families for friendship and cultural exchange.

We are expanding and are recruiting staff to join our existing team managing our Guardianship programme caring for international students studying in UK boarding schools.

We want to appoint a dedicated team member to join our UK guardianship programme, based in Edinburgh.

We are an exciting and growing company and so adaptability is key - every day is different and you need to find this motivating to work with us.

**Guardianship Administrator Role**

You will uphold Academic Families’ commitment to safeguarding and promoting the welfare of children and young people. To represent Academic Families, you will be required to
- Manage travel transfers for our international students attending boarding schools throughout the UK
- Match students with hosts and manage short term visits as required
- Liaise with overseas agents /3rd party guardians, UK transfer providers (taxis and airport assistance partners), UK host families and develop relationships with key boarding school staff
- Maintain accurate records for each student, host and school contact on the Academic Families guardianship management database - we love our IT system and the efficiencies it brings us
- Visit Scottish students at boarding schools and host families
- Emergency support - you will be required to cover emergency mobile support on a rota basis - probably 1 in 4 weekends during term.

There are three terms in each school year which runs from September to early July. Key travel days include the start and end of term, start and end of half term, and occasional ‘exeat’ weekends once or twice per term.

This role is part of our guardianship team and mutual support and teamwork are a given. We are a small and professional team who love coming to work each day

This is an office-based role in our Edinburgh Head Office.

**Skill Requirements**

To do well and enjoy the role you need to be a, or have
- an entrepreneurial mindset and be good at solving challenges
- good IT skills, especially MS Office suite
- strong attention to detail and a logical approach to problem solving
- flexible attitude with a high standard of customer service
- ability to work to deadlines with a strong work ethic
- good communicator with good written and spoken English
- demonstrate integrity and professionalism and remain calm in a crisis
- enjoy working through lists of actions

**Key Responsibilities & Tasks**

**You will be required to manage the out-of-school logistics support for international students attending boarding schools throughout the UK. We are a Safer Recruiter so safeguarding is our priority.**
- **maintain child protections standards, ensure the safety and well-being of all your assigned students at all times**:

- **confirm your students’ school holidays requirements in good time to successfully plan and manage their arrangements**:

- **manage all transfers and host accommodation as required and ensure they go to plan**:

- **match students and hosts where a short term visit is required during school holidays**:

- **occassionally drive in your car to visit Scottish based students and hosts**:

- **keep up-to-date with international travel requirements eg visas and health**:

- **ensure all arrangements are confirmed in good time to students, schools, 3rd party guardians/agents and transfer providers.**:

- **manage school information and forward relevant information to 3rd party guardians/agents**

**Hours**

**This is a full-time role - 37.5 hours per week. Work hours are 9am - 5pm with 30 minutes for lunch, Monday to Friday but may vary and flexibility may be required at busy times. You will be required to work occassional duty weekends which are paid in addition to your salary. It is anticipated to be busier during term time and quieter during school holidays. Holiday entitlement is 28 days pa. You will considered to join some of our exciting half term trips - UK and overseas - as a leader.**

**Job Types**: Full-time, Permanent

Pay: From £26,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's (preferred)

Work Location: In person

Reference ID: GLA622