Internal Sales Person
5 days ago
Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Belfast Branch.
**Key Duties and Responsibilities**:
This role will primarily provide support to our customer facing teams.
**Dealing with customers**
- Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries
- Keeping customers informed in a professional, timely manner
- Taking calls from customers to provide helpful, professional services
**Other team activity**
- Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures
- Ensuring stock is kept tidy and stored in correct place
- General administration eg filing, arranging meetings
**Other**
- To be aware of and work to the ISO and other quality standards held by AFC
**Key qualities, experience and attributes required**
- Attention to detail
- Computer literate and able to bring about improvements in working practices
- Passion for customer service
- Willing to learn new skills
- Customer focused and comfortable chatting with customer face to face and over the phone
- Excellent customer service skills and a commitment to delivering the best possible service
- An interest in learning and personal development
- Interest in sales or previous sales role experience.
**Job Types**: Full-time, Permanent
Pay: From £24,700.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Belfast BT3 9BP: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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