Lettings Consultant

Working in partnership with the Lettings offices looking after our rent managed portfolio throughout the lifecycle of the tenancy. This varied role requires you to be highly organised with great customer service skills. A typical day includes negotiating renewals, managing any late payments of rent or landlord fees and discussing tenancies that are due to end, including arranging the release of tenant’s deposit. As a Senior Tenancy Manager you will help to keep the team focussed; achieving their KPI's.

**Salary**: £21,000 - £25,000

**Hours**: Monday-Friday 8.30am-5.30pm

Location: Hanworth

Experience: Not Required

**Key Responsibilities**:

- Work closely with your Property Management team ensuring all properties are legal, safe and ready for occupation
- Deliver a five-star service to our landlords and tenants through the life cycle of a fully managed property including
- Carry out Pre-Tenancy Inspections-remove from both
- Undertake administrative tasks, keeping records and logs up to date
- Develop strong, long-term relationships with our Landlords and Tenants, ensuring we retain and develop all possible business opportunities
- Checking works are completed and keeping all parties updated
- Helping at the end of tenancies including communication relating to deposit returns
- Resolving issues quickly and efficiently
- Understands the importance of improving the quality of our portfolio by actively promoting our refurbishments team
- Remain up to date with relevant legislation
- Attending regular morning meetings with relevant Lettings teams in their offices, ensuring excellent communication between teams

Requirements & Skills:

- Excellent communication skills
- Previous property management experience essential-remove
- Able to deliver excellent customer service experience
- Strong attention to detail
- Persistent and tenacious
- Team player
- Natural ability to trouble shoot with a keen desire to succeed
- Ability to cope well under pressure

**Why pick us?**

95% of our Managers & Directors started their career with us at entry level. We offer genuine progression, fast tracking our people into management roles.

We're proud to say we are London’s only major firm of Residential Chartered Surveyors and the only Estate Agent in the UK able to provide both Government and industry specific professional qualifications, demonstrating our commitment to professionalism within our industry and attracting, developing and retaining the best talent

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**Salary**: £21,000.00-£25,000.00 per year