Technical Support Officer

5 days ago

Liverpool, United Kingdom Diocese of Liverpool Full time

The role of Technical Support Officer of Micah Liverpool, is to oversee the operational activity of Micah Liverpool, in order that it can meet its objectives: - Providing food and other household items - Providing advice and support to overcome financial problems and maximise their income, including the development of Recruitability programmes to assist individuals to contribute productively to society - Raising public awareness of issues relating to poverty, both generally and in relation to social exclusion - Signposting to relevant information and advisory services - The preservation and protection of good physical and mental health of individuals, families and the wider community of the area of benefit As part of your role, it’s essential to remain enthusiastic and professional, consistently delivering a high standard of customer service. Always approach tasks with a positive, "can do" attitude, seeking out more efficient and effective ways of working. Keep your workspace tidy to create a welcoming environment for both colleagues and visitors. Ensure you operate in line with Micah Liverpool’s Equality and Diversity and Health & Safety policies. Strong communication is key, as you’ll regularly interact with colleagues, partners, congregation members, and visitors, serving as an ambassador for the Cathedral. Additional duties may be assigned as needed, aligned with your role. **Key responsibilities include**: - Operational oversight of Micah Liverpool food provision and office/technical support - Data & Reporting - Manage data for foodbanks, volunteer programmes, and community markets. - Create, manage, and maintain databases. - Provide weekly, monthly, and annual footfall figures. - Oversee impact assessment of projects. - Complete questionnaires and feedback forms with foodbank users. - Record personal details of foodbank users. - Update and maintain the foodbank database. **Finance & Administration** - Manage finances and bookkeeping. - Transfer paper-based information to databases. - Ensure Micah’s finance systems are operating efficiently. **Communications** - Manage and maintain the website. - Handle communications (website, social media, and promotional content). - Ensure that the values of Micah are effectively implemented across all areas. **Food Procurement** - Assist Driver to collect and deliver donations to Micah Liverpool Foodbank. - Purchase food and manage its storage. Pay: £33,000.00 per year **Benefits**: - Additional leave - Bereavement leave - Company pension - Discounted or free food - Employee discount - Free parking - Health & wellbeing programme - On-site parking - Sick pay - Work from home Work Location: In person

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