Host/hostess

1 week ago

Birmingham, United Kingdom Cube Hotel Full time

**About us**

Here at the Cube Hotel our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and our ‘values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

We ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounts in our restaurant, and on hotel stays for you, your family, and friends.

We currently have an amazing opportunity to join the team as a Host (Restaurant).
- **Requirements**:_

The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

**Duties will include**:

- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist wait staff as needed
- Ensuring cleanliness and hygiene standards are met in the front of house area
- Assisting with the opening and closing of the restaurant
- Learning the food and beverage menu
- **Requirements**_
- Previous work experience as a Host/Hostess or Waiter/Waitress
- Understanding of restaurant etiquette
- Familiarity with health and safety regulations
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

**Job Type**: Zero hours contract

Pay: £10.42-£11.44 per hour

Schedule:

- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Bartending: 1 year (preferred)

Work Location: In person

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