Operations Support Team Leader

2 weeks ago

London, United Kingdom Andersen EV Full time

Andersen Ev is one of the market leaders in electrical vehicle charge point manufacturing and installations. We are looking for a competent team leader to join Andersen on our journey to providing the best premium service in the industry.

An office-based role, the Operations support team leader is a key role within the operations & customer relationship work stream and will assist and help the Operations Support Manager to deliver daily operations. The role will be responsible for ensuring Andersen EV ops support team delivers a consistent high level of service to all customers and stakeholders operating in a new and exciting industry. To be a point of escalation for team members and customer for all pre-sales, tech and ops planning situations.

**Key Responsibilities**
- Lead a team of operations support officers on daily/weekly tasks
- Ensure teams conform to process and procedure
- Drive KPI performance and awareness throughout the team.
- Prepare data for management information as requested.
- Ensure that all system administration is kept up to date and reconciled for all periodic return dates.
- Ensure fleet & stock admin is completed within timelines
- Work closely with the installation teams and supervisors to monitor repairs systems productivity and identify gaps or inefficiencies in resources affecting the allocation and completion of work in accordance with process and procedures.
- Identifying and communicating opportunities for improvements to work processes within the locality team and across the service.
- Prepare complaint responses for management sign off.
- Monitoring and evaluate both individual practice, that of contractors and those of the team and install engineers.

**Skills & Behaviours**
- Proven track history of being responsible for a pressured operational team in a similar market.
- A good understanding of Customer Service Level Agreements and Key Performance Indicators.
- Past background of service delivery in a geographical environment.
- History of customer complaint management.
- Ability to meet deadlines, targets and schedules.
- Able to work in a busy and demanding environment.
- Excellent communication and people skills.
- Ability to work in a team.
- Have a sense of humour and is fun to work with.
- Confident using full Office 365 suite

**Our Values**

**Service focused** - _Putting our customer first_

**Accountable** - _Taking ownership for how we behave, spend money and deliver high performing services, internally and externally to each other and our customers_

**Innovative** - _Keeping an open mind to new ideas and being motivated to make a positive impact_

**Caring**:

- _Supporting each other and building strong relationships_

**Salary**: From £32,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- London, SE1 8EN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Reference ID: OPSTL

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