Aftermarket Operations Lead

Aftermarket Operations Lead

**Location**: Renfrew, Scotland, United Kingdom, PA4 8XJ

**Company**: Chart Industries

**The Opportunity**

The Aftermarket Operations Lead role offers an exciting leadership opportunity within Howden Compressors' Aftermarket team. You'll drive key business performance areas such as sales, customer support, and order execution, while collaborating with senior leadership to shape strategic direction. Building strong relationships within the organisation and with customers to deliver technical and commercial credibility will be critical. As a key player in the company's growth, you'll oversee forecasts, manage risks, and spearhead margin improvement initiatives. The position is hybrid, based in Renfrew, with occasional international travel.

**Who are we**

In 2023, Chart acquired Howden, a leading global engineering business. Since 1854, Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today, Howden provide mission critical air and gas handling products to clients with our range of highly engineered compressors, blowers, fans, steam turbines and rotary heat exchangers.

The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean - clean power, clean water, clean food and clean industrials. Together we are advancing a more sustainable future, by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planet's most pressing issues.

**What will you do**

The main purpose of the Aftermarket Operations Lead is as follows;
- Leader within the Aftermarket Team - Driving values and behaviours alongside business performance (e.g.Sales, Business Development, Order Execution and Customer Support).
- Collaborate with Aftermarket Director and HCO leadership on current and future annual operating plans for thebusiness.
- Build relationships within AFM Management team and wider HCO organisation to maximise performance.
- Recognise developing issues and problem solve to implement solutions for the business and our customers.
- Key customer facing team member, displaying technical and commercial credibility.
- Providestrategicdirection for the short and long-term growth of the business in accordance with targets set byLeadership.
- Introduce healthy tension to challenge peers and the wider team on the direction and strategy.

Accountabilities;
- Drive a culture of customer service and pace within HCO Aftermarket; recognising the importance of ourcustomers in everything we do.
- KPIs defined via annual objectives and AFM strategy deployment. Amongst other metrics, this will coverBookings, Sales and margin performance vs Forecast; margin improvement; OTD; overdue cash balance; andTTQ.
- Identify risks and opportunities in relation to these KPIs and react to mitigate risk and recognise opportunities.
- Assess opportunities for improving the business and take initiative to implement change as required.
- Coordinate Sales, Commercial and Customer Service Leads to manage Bookings, Sales (turnover) and Marginfor all HCO AFM activity (Screw, Rotary and SG/Legacy).
- Prepare accurate forecasts versus the monthly and quarterly operating plan (+/- 5% accuracy), maintaining aview on risks and opportunities to the execution of the plan.
- Recognise market trends and business pressures to advise Leadership on the requiredstrategicdirection of thebusiness.
- Key player in delivery of HCO AFM margin improvement and protection initiatives.
- Strategicpricing and control of discounting structures.
- Ensure all activities adhere to Howden EH&S policies.

**What do you bring**

Education and Background
- Degree qualification, preferably in STEM field.
- Minimum 5 years’ experience professional employment.

Essential skills, knowledge & behaviours
- Experience managing a team
- Expert verbal and written communicator
- Strong business analyst skills (Analytics of ERP & CRM)
- Excel, PowerPoint and Word proficient
- Commercial experience of international trading terms and conditions
- Business finance experience and experience working with Finance teams
- Change management skills working with multi-disciplined team
- Capability to present results, forecasts and plans to a Leadership team
- SOX compliance experience

Desirable skills, knowledge & behaviours
- Product knowledge of compressors or related rotating equipment
- Lean manufacturing / Kaizen continuous improvement expertise

**Our benefits**
- A flexible, hybrid working environment
- Bonus
- Generous holiday entitlement package totalling 33 days annual leave
- Howden Pension Plan with a maximum employer contribution of 7%
- Enhanced Maternity, Paternity, shared parental and adoption leave pay
- Free on