Trainee/graduate IT Support Officer

2 weeks ago

Inverness, United Kingdom Barchester Healthcare Full time

**ABOUT THE ROLE**
Barchester Healthcare is one of the UK’s foremost care providers. With over 25 years’ experience and c. 240 care homes and six independent hospitals, we’re passionate about providing care and support for elderly and vulnerable people.

The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We’re continually growing and improving our services, which is why we are currently looking for a Trainee/Graduate IT Support Officer to join our team.

As a Trainee IT Support Officer at Barchester, we will support you to learn the skills to work as part of the IT Help Desk team to provide technical support for our employees. Your support will include assisting with problems over the phone.

In this vital role, you will interact with users from a range of departments with differing levels of knowledge. You’ll be responsible for recording, monitoring and following up on support calls to ensure problems have been solved swiftly and accurately.Depending on each specific situation, you will identify when an issue needs to be resolved by a third party and outsource this service.

**ABOUT YOU**
To join Barchester as a Graduate IT Support Officer, you’ll be a team player whose phone manner is confident and friendly. You’ll have outstanding communication skills which enable you to deliver accessible advice.

You’ll be educated to SQA Higher Level or equivalent, although a numerate degree would be desirable. You don''t need any previous experience working on a help desk, just a willingness to learn.

**REWARDS PACKAGE**
If you join us, you can have a real impact on Barchester’s progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefitswould include:

- Contribution pension scheme
- A range of holiday, retail and leisure discounts

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