Customer Support Agent

2 days ago

Cheshire, United Kingdom Adria Solutions Ltd Full time

Customer Support Agent

The Customer Support Agent will be responsible for:

- Utilise the company’s Service Management Tool to log, track and report on all inquiries via Zendesk, ensuring resolution within the contracted Service Level Agreements
- Research, diagnose, and resolve queries using available information resources and/or liaising with internal departments to advise users on appropriate action
- Identify and escalate situations requiring urgent attention
- Liaise with existing clients and the resolver teams to assist in the identification of commercially important areas of development within the software.

The Customer Support Agent will have the following:

- Experience working on a technical helpdesk, with a proven ability to investigate and solve technical problems
- Experience working with technical resolver teams
- Experience working within Service Level Agreements ensuring timely resolutions
- Exposure to ITIL principles
- Strong experience with Microsoft Windows
- Must have a good appreciation of customer service
- Must be able to communicate in a clear concise manner (written and verbal)

**Benefits**:

- Flexible/Hybrid Working
- Training & Development

Customer Support Agent

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