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Customer Services Advisor

2 weeks ago

Rugby, United Kingdom Teqniq Full time

Teqniq are currently recruiting on behalf of one of our clients for a Customer Services Advisor role._

Part-Time (18.5 hrs / week)

Monday - Wednesday

Monday & Tuesday are 9AM - 5PM

Wednesday is 9AM - 12:30PM

Pay Rate: £11 - 13 p/h

**What is involved in the job?**

**Main Duties involved in the role include**:

- To respond to requests for information and help customers access and pay for services using the channel they have chosen.
- To recognise, respect and listen to the varied needs of customers and explore which solutions are available to meet their needs.
- To recognise and deal with a whole range of customer emotions including people who are angry, abusive, aggressive and potentially violent.
- To liaise with back office staff in order to provide customers with information that is accurate and sufficiently resolves the customer’s enquiry.
- To correctly identify and capture data relating to customer requests for services including logging, processing and progress chasing enquiries.
- To develop and maintain up to date knowledge of the services delivered by the Customer Services Centre and the systems used to deliver those services.
- To work to identified customer service standards and performance targets.
- To note and report any areas where improvements are needed in order to minimise waste and increase levels of customer satisfaction.
- To participate in all training and development activities necessary to fulfil the role.
- To undertake general administrative and housekeeping duties in the Customer Service Centre.
- To work within Health and Safety legislation as it applied to the service and ensures compliance with the Health and Safety at work Act, the Council’s Safety Policy and Departmental Safety Policies.