Claims and Complaints Assessor

5 days ago


Portsmouth, United Kingdom Tenerity Full time

**Here are a few reasons why our Claims and Complaints Assessors enjoy working for us**
- Competitive salary of circa £23,000
- Full training and support throughout your career at Tenerity
- Subsidised Gym Membership
- 25 days holiday PLUS Bank Holidays
- Free hot & cold drinks during your shift and outdoor areas for your breaks
- Close to public transport links and local amenities
- Up to 10% Company pension Scheme
- Discounts & offers for Tenerity employees
- Regular Health & Wellbeing initiatives and wellbeing services
- Free onsite parking
- Reward and recognition scheme
- A great working environment and supportive Team Leaders

**We are currently recruiting Claims and Complaints Assessor to join our team in Portsmouth**

**These roles are office based and all ongoing Government and Health & Safety guidance will be followed to promote a safe working environment.**

This is a great opportunity for you to build your career and develop your skills as part of a growing global company. Our Portsmouth site holds the **Investors in People** Gold Accreditation.

**If you have the following skills or experience, then this could be the ideal role for you**
- Excellent verbal and written communication
- Experience in an insurance claims environment
- Experience dealing with escalated complaints
- Experience working within FCA guidelines and liaising with Financial Ombudsmen
- High attention to detail
- Strong organisational and analytical skills
- NVQ or qualification in Customer Service, CII or equivalent is desirable
- CILA Claims Handling Qualification (if you currently do not hold this, we will support your development in achieving this qualification within a reasonable timescale)

**What will I be doing in my new role?
**Joining the Tenerity team as a Claims and Complaints Assessor, you will ensure all enquiries, complaints and claims queries are dealt with in line with product terms and conditions, business processes and regulatory requirements. You will deliver aclear focus on customer needs whilst ensuring the achievement of all contracted SLAs, providing an optimal customer service.

**Our Business**

At Tenerity, we provide our clients with compelling technology and services that earn their customers' loyalty every day. Our employees re-define loyalty with transparency and trust so that our clients can more deeply engage their customers, creating valuefrom those connections.
We are a growing company at the top of our industry with values and character that allows us to stand apart from the competition. We promote inclusion and diversity within our organization to garner perspective and engender trust. We are looking for peoplewho will embrace our culture of radical transparency, who will create attunement with our customers, and embrace the pragmaticism that comes from knowing that as life and people change, companies must adapt and change.
We have a bias on promoting from within, provide top notch compensation, and have a total rewards strategy that sets us above others in the field. Do you want an impactful role in a growing company that is creating new solutions that lead the field in theirinnovation and effectiveness? Then consider joining us


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