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Job Introduction
**We are recruiting a Guest Service Host to join our vibrant and friendly team of Guest Services Hosts and Community Managers spread across the UK and Ireland.** You will be working directly alongside a team of five in London, that is part of the wider team of 16 people.
This is a full time permanent role, 40 Hours per week, 8am - 5pm/8.30am - 5.30pm.
A newly refurbished office based in the City of London, very close to all amenities and transport links. On site restaurant, gym, healthcare and well-being facilities all available for use by the team.
Our client is a global investment bank with a rich history. The client are approachable, collaborative and always open to new ideas. We are part of a global contract and team and we regularly meet and work collaboratively with the US team to align and share best practice.
Main Responsibilities
- To welcome visitors both internally and externally
- Meeting room and event booking and management
- Liaising with other service providers, to ensure a smooth and consistent service
- To assist with and operate the Switchboard Service for Europe
- Manage event spaces and assist with on site events where necessary
About The Company
**Why Rapport?**
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
**About the Company**
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
