Switchboard Operator

2 weeks ago


Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

We are looking for switchboard operators to work at Hopewood Hospital, Foster Drive, Sherwood, Nottingham.

This post is for 32.5 hours per week over 7 days.

As well as working on the switchboard this will also include reception duties which will include greeting visitors and staff, directing people to meeting rooms.

An exciting opportunity is available for Switchboard Operators and reception staff to work as an integral part of a team in a department which is the first point of contact for the telecommunication services of Nottinghamshire Healthcare NHS Foundation. This will be based at Hopewood.

Are you a person who can carry out all aspects of responsibilities and duties in a professional, pleasant and courteous manner at all times to all users of the service? Use their own initiative, react quickly and efficiently in a crisis?

The efficiency of the service relies upon the teamwork of its staff and accuracy of information provided. An experienced, reliable, competent person required for the smooth running of switchboard reception on a 24 hours, 7 days a week basis to answer incoming calls speedily and in a professional manner.

We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.

We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.

Do you want to make a difference?

Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?

Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.
- Be responsible for the provision of front line telephone contact for Nottinghamshire Healthcare NHS Foundation Trust providing an effective and efficient 24 hour, 7 day per week switchboard service based DMH or home working
- Have an in depth knowledge of the complete switchboard function and hospital procedures in order to provide an effective quality service.
- Be responsible for the provision of front line telephone contact for the Trust, answering incoming calls with a pleasant and courteous manner, speedily and professionally, advising and guiding all day to day enquiries from the public and staff, as well as providing a rapid response to all emergency situations.



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