Head of HR Operations

**Full Job Description**:
**Job Title**:Head of HR Operations**

**Location**:Bolton** **(Hybrid)

**Reports to**: Head of People

**Salary range**: £60,000 - £70,000

**We are taking part in the national 4-Day Working Week - 3-day weekend, EVERY weekend**

**Job Purpose**:
Delivers an efficient and effective HR service which supports a high-performance culture through the development and ownership of appropriate strategies.

Lead the HR team to be professional and high performing and deliver an effective and efficient HR service in line with the Net promoter requirements.

Delivers a consistently high level of Customer satisfaction delivering continuous improvement

**Key Stakeholders**:

- HR team
- Executive Team
- Business SMT
- Manager and Employees

**Key Responsibilities**:

- Review and design process to take account of modern technology and drive efficient practice and service delivering excellent customer satisfaction
- Understands customer priorities and working with HR colleagues delivers HR solutions and processes to meet their needs
- Analyses feedback and MI to deliver continuous improvement with a high performing team
- All aspects of coordination, management and leadership of the HR Services team including performance management, succession planning, development to ensure a talent pipeline as well as day to day activities such as resourcing, attendance, employee relations etc
- Work strategically with senior HR colleagues to identify, design, implement, manage and monitor specific HR operations initiatives and strategies to support a growing business
- Ensure that our HR operations strategies are well designed, integrated, understood and deliver maximum potential return
- Work closely with the HR Director and Head of Resourcing to ensure a joined-up approach to all colleagues across the business
- Take responsibility for the high quality of: work-force planning; absence management; employee relations; employee engagement, HR administration, advice and payroll
- Drive a positive approach to employee relations, providing high level technical expertise as well as maintaining positive relationships with Trade Unions (where appropriate)
- Ensure that data and MI is relevant, accurate and used to inform decision making
- Drive high standards in process compliance, accuracy and quality across all people activities
- Prepare and present reports at Executive and other senior management meetings
- Lead project work within the function and wider business, in line with growth and demand
- Maintain costs in line with budgets, driving efficiency and cost saving where possible
- Ensure that effective administrative processes and systems are in place to remain compliant with regulations and provide effective communication with colleagues across the business
- Set and monitor budgets and service level date, KPIs to drive continuous improvements and to provide a measurable return on investment and service levels
- Motivate and develop key reports and wider team
- Undertake specific projects as required in order to add value to the business
- Review current practices to ensure compliance to regulations and efficiency
- Oversee regular review of company polices (HR related) and employment contracts
- Measure the effectiveness of our benefits’ schemes and, where necessary, recommend improvements

***:
**Standard responsibilities**:
There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within OFG Group are expected to be familiar with and adhere to;
- Participates in an annual performance review programme
- Works, at all times, in accordance with the policies and procedures of the OFG Group and statutory regulations applicable to the Group
- Observes, at all times, strict rules of confidentiality appropriate to the post
- Complies, at all times with the requirements of Health and Safety Regulations to ensure their own wellbeing and that of their colleagues
- Expects all employees to work in accordance with OFG Group’s commitment to Safeguarding and promoting the welfare of children, young people and vulnerable adults
- Undertakes other duties as assigned

**Measures**:

- Spend Vs Budget
- Team Productivity
- Absence Ratios
- Employee suspension time (i.e. Lost time and cost of)
- ET’s - cost and time
- Customer Satisfaction

**Experience, Skills & Qualifications**:
**Essential and desirable**
- HR qualified at Min Level 7 with relevant experience in shared service leadership role sector (both size and geographical spread)
- Demonstrable experience of developing, leading and delivering HR projects
- Implementing functional HRMS and internal databases across all HR activity
- Overseeing payroll function
- Experience of managing a remote support centre across all business areas to meet 'customer' needs so experience of specific business needs across education and care would be an advantage
- Proven track record of continuously impro