Offender Subject Access Request Team Caseworker

**Offender Subject Access Request Team Caseworker - 77397**
**£21,775**
**Jarrow**:
**About the Department**

The Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

**What we do**

We work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:

- Courts
- Prisons
- Probation services
- Attendance centres.

We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

New entrants to the Civil Service will be expected to join on the minimum of the pay range. Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer/pay on promotion rules.

**Background**

The Offender Subject Access Request team sits within the MoJ’s Security, Services and Information Governance Group Directorate, which has a broad range of responsibilities including corporate communications through to information management and records compliance. As part of the Directorate’s Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.

**Role Purpose**

This is an exciting time for the team as we are seeking to make significant changes and improvements to many aspects of how we work and the service we provide, especially investigating new technology available and how this can increase efficiencies. You will also be joining the team as it prepares for an increase in work following the Probation Reform Programme.

You will be joining an expanding team who provide a dedicated and expert function in processing all offender SARs. The team have a strong customer service culture, providing a key service across His Majesty’s Prison and Probation Service (HMPPS) so the ability and expertise to build strong professional relationships on both an individual and team basis is very important. Close liaison with individual prison establishments and probation offices are vital to meeting our performance indicators and there will be opportunity to develop this further. The role is important as it ensures that offenders are supported through their sentence and rehabilitation by having access to the right information at the right time, by responding to requests in full and within statutory timescales.

**Main Activities / Responsibilities**

The job holder will be required to undertake the following duties and responsibilities:

- Process personal information requested in a SAR and determine what information can be released and what is exempt from disclosure. This involves reading large volumes of sensitive information in hard copy and digital formats, carefully and accurately to ensure that information is released and/or withheld from disclosure in accordance with the DPA
- Update records on in-house computer system
- Answer queries (telephone and correspondence) from customers and colleagues across the Department
- General ad hoc office duties, including some manual handling
- You will demonstrate and encourage behaviours which support the MoJ and Civil Service values.

**Essential experience**
- Experience of delivering customer service excellence in a processing environment.

**Desirable Experience**
- Working knowledge of the DPA and the General Data Protection Regulation (GDPR)
- Experience of working in or with HMPPS
- Experience of using Microsoft computer package, i.e. Word, Excel, Outlook and Access.

**Application Process**
- Delivering at Pace
- Making Effective Decisions
- Managing a Quality Service
- Working Together

Evidence should be provided against all behaviours listed. All applicants that progress to the interview will be assessed on all the behaviours and some strengths.

**Salary**:
£21,775

**Additional Information**:
**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

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