Housing & Support Officer

4 days ago

Surrey, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are currently working with a client to recruit a Housing & Support Officer on a permanent basis, based in Surrey.
The Housing & Support Officer will provide comprehensive housing and tenancy management services within a define geographical area, including the management of rent and service charge payments and arrears, voids and lettings, tenancy management, including nuisanceand anti-social behaviour. The Housing & Support Officer will also provide additional tenancy sustainment support to designated customers, working with and signposting to other agencies where appropriate.
Key Responsibilities:

- Provide advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests
- Assist tenants with support needs to sustain and benefit from their tenancy
- Work with colleagues to achieve void turnaround targets for repair works and to manage the pre-void and lettings process
- Assess the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings Policy
- Ensure that each end of tenancy and new letting is completed in line with administrative and legal requirements, including tenancy termination, tenancy agreement and associated paperwork
- Ensure that tenants and others understand the rights and responsibilities as set down in tenancy/licence agreements
- Ensure that the conditions of tenancy are met by tenants, working with colleagues to manage breaches and help resolve disputes
- Work with the central revenues and arrears officer to manage rent and service charge payments, taking early and preventative action to minimise arrears
- Take legal action to enforce the conditions of tenancy
- Assist colleagues in setting the service charges for all properties within the designated area and consult with tenants about changes where applicable
- Carry out estate inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate/block services
Key Knowledge & Experience:

- Professional qualification in a relevant property/hosing management discipline, or relevant experience
- Knowledge of the legal and regulatory framework of social housing and property/tenancy management, together with experience of delivering services that meet these requirements
- Experience of supported housing would be useful but is not essential. Experience of working in general needs housing/ tenancy management, combined with a desire and aptitude for helping people to maintain independence
- Understanding of the issues and barriers faced by tenants/household members who have learning disabilities, mental health need and/ or physical and sensory impairments
- Excellent communication and inter-personal skills
- Experience of working with customers in 1-1 situations
- Good numeracy and literacy skills appropriate to the requirements of the job role
- Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers
- Car driver - full clean driving licence and use of own car
- Able to carry out property visits across the designated area
- Received both Covid-19 Vaccinations

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