Urgent Treatment Centre Receptionist
1 day ago
Duties and Responsibilities To greet patients and process information received accurately To be able to follow strict procedures and protocols at all times Utilise the appointment diaries via Adastra and HISS Work effectively under pressure in a calm & confident manner Inform clinicians of any deteriorating patients in the waiting room When necessary, to be able to complete stocktakes of medical equipment To complete routine administration checks when working overnight Ensure full patient confidentiality at all times To work individually or as part of a team To undertake all relevant training consistent with the requirements of the post To be flexible in roles undertaken according to the business need To undertake all relevant training consistent with the requirements of the post To adhere to FCMS Policies and Procedures at all times. General To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery Maintain good relationships with other members of staff and stakeholders across all disciplines To follow safe working practices and to comply with local Health and Safety policies and procedures To recognise the importance of patient experience and patient feedback Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met. Safeguarding Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any.
Safeguarding is everyones responsibility. Training and Support Contribute to own training needs and participate in relevant in-service training Train and support new members of staff Undertake mandatory training and complete in the timescale required To attend staff meetings where required Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged. The post holder will be expected to attend any necessary courses that provide relevant training. Other Duties This Job Description will be periodically reviewed in the light of developing work requirements.
This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Service Lead may also ask for other duties to be carried out to the benefit of the organisation.
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