Administrator

Our client is a fast-growing ambitious business with award-winning investment in its staff, customers, and products based in Grimsby. Our client is transforming the way their service department operates and therefore needs a Service Office Administratorto manage office workflows, support the Office Managers and colleagues, and serve as the first point of contact between the company and their customers. An excellent opportunity has therefore arisen for an Administrator to join their Grimsby team. You will be responsible for several functions in the service department with a responsibility to assist other team members in delivering a seamless service operation to their customers. Responsibility and accountability - Managing case tacking statues within agreed timeframes - Deliver a consistent customer focused service - Maintaining the service desk - Ensure parts and quotations are followed through case tracking procedure - Maintaining customer relationships and improving response and delivery times - Updating service software correctly to improve overall efficiency - Resolving any service problems and customer complaints - Update Service manager weekly on all current case status as assigned to you - Contacting customer to review/renew maintenance of contracts - Day to day management of the case tracking as part of a team - Collaborate closely with key internal stakeholders across the business to gain an understanding of their needs to improve the service and products provided - Be part of a positive approach with colleagues building a collaborative framework - Ensure the total number of service desk cases are within company agreed timelines - Ensure the Service Desk is driven to achieve and succeed SLAs and OLAs - Ensure all data is complete and accurate for customers, assets, parts, and works performed - Ensure scheduling of work for the engineers with the Engineer Manager - Be always engaging and collaborative, assisting colleagues where necessary - Create a culture that strives for continual improvement at all levels, being commercially aware and using performance leadership techniques that deliver the very best service - You’ll be accountable for informing and executing the service team in-line with key performance metrics to enable revenues to be met - Promote and upsell all areas of the clients company from service to chemicals Skills and Experience: - Task orientated - Able to deal with problems, inappropriate time frames - You will have high standards, challenging inadequate case outcomes thereby making a real difference - Knowledge of MRP/ERP systems - Strong, prioritization skills with the ability to manage caseloads quickly - Ability to work independently and as part of a team, using own initiative. - Excellent time management skills with the ability to deliver to deadlines. - Ability to work under pressure, be purposeful with an initiative-taking approach - Ability to work with little or no supervision - Strong attention to detail - Excellent organizational and prioritization skills - Maintaining the 3 P’S at all times professionalism, patience, and a "people-first" attitude. Behavioral Requirements: - Adaptive learner - Organized, commercially astute, and with strong business acumen, target and goal orientated. - An openness to feedback and confidence working with others. - Strong work ethic, an ambitious person with a positive 'can-do attitude. - Good verbal communication skills - Curious, Confident, driven, and professional, a true collaborator - Customer-Centric with strong customer service ethics - Excellent communication skills both telephonic and verbal. - One who wants to be effective, Responsible; Professional; Supportive; Initiative-taker; Friendly personality; Willing and interested to learn new things, Trustworthy; Adaptable - Above all, always maintain a positive and friendly company image. You will be the first line of customer contact. First impressions count, be the best you can be at all times Reporting to: Head Service Department Benefits: Pension, 20 days annual holidays plus Bank Holidays.