Completions Associate

4 days ago

Bracknell, United Kingdom Foundation Home Loans Full time

**About us**:
Foundation Home Loans are a specialist mortgage lender, based in Bracknell in Berkshire. We are specialists because we understand the market and because we know that not everyone has straightforward requirements when it comes to mortgages.

We are looking to enhance our team and currently have a vacancy for an experienced Completions and Processing Associate.

**Key Accountabilities**:

- Exceptional attention to detail, ensure working to set internal policies, procedures and criteria as well as remaining compliant with all applicable regulatory guidelines
- Able to work to agreed objectives and KPIs within service standards
- Proactive and positive communicator, who is naturally organised, enjoys achieving stretching targets
- Developing and maintaining key relationships with internal and external business partners
- Assist in managing the pipeline of cases to meet internal SLAs
- Takes ownership for personal development and learning
- Telephone call handing, including with Solicitors, Packagers and Brokers
- Able to multi task, including, data entry, scanning and indexing of documents, preparation and Funds release
- Able to progress offered cases through all key stages to Funds release and - completion
- Understanding of mortgage underwriting within a regulatory environment and able to help protect the Company from potentially fraudulent activity
- Carry out any tasks or activities required by Management

**Performance Behaviours**:

- Focuses on customer and quality delivery
- Influencing others, organisation and planning
- Organisation and planning
- Team working
- Ethical and compliant behaviour
- Be a role model for our Company values with clear demonstrable behaviour which reflect these daily

**Essential Skills/Qualifications**:

- Strong understanding of regulatory landscape, Consumer Duty, DPA, Money Laundering, TCF, MCOB, Fraud aware
- Attention to detail
- Adaptable and flexible to enable department to deliver exceptional customer service
- Approachable, and able to remain calm when working under pressure
- Dynamic and enthusiastic, with a strong desire to achieve
- Enjoys working in a busy, lively environment and has the ability to adapt quickly and effectively to change
- Good Team player
- PC literate with knowledge of Microsoft office products and outlook
- Pro-active and alert to making suggestions for process and system improvements
- Mortgage processing knowledge and experience
- Honesty and Integrity
- Strong telephone communication skills

**Our people embrace our values**:
**Fair** - We are open minded and make unbiased, consistent decisions

**Accountable** - We take ownership of situations so that our customers experience efficiency

**Customer first** - We understand what our customers want and build strong relationships

**Transparent**:

- We communicate clearly and concisely, ensuring that we are open with information

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: £27,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Completions and Processing: 1 year (preferred)

Work Location: Hybrid remote in Bracknell

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