Senior Renewal Support Specialist

2 weeks ago

Belfast, United Kingdom Rapid7 Full time

We are building a new Renewal Support team in Belfast and we are looking for individuals to join this team and be responsible for the creation of renewal quotes for our customers. You will have previous administrative experience with excellent attention to detail and enjoy collaborating with others working as part of a team.

**About the Team**

Our Business Operations team holds us accountable for making sound business decisions that support a sustainable path for growth. As a publicly held company, we have a responsibility to our customers, employees, and investors to exercise good judgment by leveraging business data and market trends to set strategic long and short-term goals. This newly created Renewal Support team sits within our Business Operations function, and with a heavy focus on customer renewals will have a direct impact on revenue and customer growth.

**About the Role**

As a Renewal Support Specialist, you will partner cross functionally across teams, to manage the creation of renewal quotes for our customers ensuring we are being pro-active in our approach and playing a key role in customer retention.

In this role, you will:

- Create all renewal quotes within multiple platforms for the current customer base.
- Deliver validated renewal quotes to appropriate Customer Success Manager or Partner/Customers 90-120 days in advance of expiration.
- Research customer license and subscriptions purchase and renewal history and assisting with fulfillment, as required.
- Gather requirements from Customer Success Managers and Account Executives for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.
- Help to calculate and validate challenging quoting scenarios including multidate co-terms, non-standard deployments, billing requirements and securing necessary internal approvals.
- Assist with projects to drive automation and efficiency

The skills you’ll bring include:

- 4+ years of experience in an operation, administration, or finance related role
- Excellent attention to detail
- Customer centric approach, puts the customer first and provides exceptional customer service
- Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment
- Tech savvy & excited to work in a fast-paced environment
- Collaborative team player, who also has the ability to work independently

**About Rapid7**
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

LI-KB2

  • Renewable Energy Specialist

    1 week ago

    Belfast, United Kingdom Get Hired Full time

    Role: Renewable Energy Specialist (Remote) Location: Remote (US, UK, CA, IE, AU, NZ) Pay: Competitive monthly compensation up to $10,000, based on role and performance We're looking for detail-oriented professionals to support a variety of content and AI-related evaluation tasks. This role involves reviewing written material, analysing responses, and helping...

  • Renewals Analyst

    2 weeks ago

    Belfast, United Kingdom Veracode Full time £60,000 - £120,000 per year

    Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?  Look no further than VeracodeVeracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by...

  • Associate Director Renewables

    2 weeks ago

    Belfast, United Kingdom AECOM Full time

    **Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...

  • Renewals Operations Manager

    2 weeks ago

    Belfast, United Kingdom Intapp Full time

    Renewals Operations Manager At Intapp, the Renewal Operations Manager plays a key role in sustaining and growing our recurring revenue base by overseeing the customer commercial renewal process. Renewals is an integral step to enabling Intapp’s best in class 120% NRR. You will lead processes to support the end-to-end renewals lifecycle in a fast-growing...

  • Renewals Analyst

    2 weeks ago

    Belfast, United Kingdom Veracode Full time

    Overview Ren ewals Analyst Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the...

  • Specialist Mentor

    2 weeks ago

    Belfast, United Kingdom Beacon Support Full time

    Beacon Support Ltd. are recruiting Specialist Mentors to support Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - Flexible working hours, based around your own case load - £30 - £40 per hour, plus a generous holiday entitlement - A...

  • Senior Geotechnical Design Engineer

    7 days ago

    Belfast, United Kingdom Lagan Specialist Contracting Group Full time

    Closing Date Friday 2nd January 2026 at 12:00 FK Lowry Ltd (part of the Lagan Specialist Contracting Group) is now recruiting for a Senior Geotechnical Design Engineer Company: FK Lowry LtdJob Type: Full‑time – PermanentLocation: Flexible Company Overview FK Lowry Ltd is part of the Lagan Specialist Contracting Group providing specialist piling solutions...

  • Senior Commercial Manager — Infra

    2 weeks ago

    Belfast, United Kingdom Access Talent Group Full time

    A leading recruitment firm is seeking an experienced Commercial Manager to join a dynamic team in Belfast. This role involves overseeing commercial operations for high-value projects in infrastructure and renewable energy. The ideal candidate has a strong understanding of contract management and budget control, along with proven leadership skills....

  • Senior Order Management Specialist

    7 days ago

    Belfast, United Kingdom Rapid7 Full time

    **Job Overview**: Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers to ensure that when a customer makes a purchase, business requirements have been met and the deal is transacted efficiently. To keep the proposal-to-cash process running smoothly for our customers and internal stakeholders, OM collaborates...

  • Renewals Analyst

    2 weeks ago

    Belfast, Northern Ireland; London, UK; Remote, Northern Ireland, United Kingdom Veracode Full time £35,000 - £60,000 per year

    Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?  Look no further than Veracode Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted...