Apple Retail Supervisor

**Supervisor**

**Carlisle**

**£Competitive**

Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.

Select Technology Group operates across 55 locations and welcomes 4 million customers annually.

The group's multi-channel portfolio includes:

- Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
- DID with over 55 years experience in the latest home appliance technology solutions.
- Blink 24, the group's boutique distributor.

What do you get from working at Select?
- A growing love and passion for all things Apple
- A great sense of achievement and empowerment from helping our customers discover which Mac, iPhone, Watch or iPad is right for them - **this is our passion**:

- Competitive salary DOE
- Fantastic Employee discounts
- Pension Scheme
- Employee Incentives
- Employee Assistance Programme (EAP)

**Job Summary**

As a Supervisor working in our Carlisle store, you will be at the heartbeat of the sales floor.

Your role will be to collaborate with the Store Manager and Assistant Manager as an integral part of the management team, cultivating a friendly environment where every customer is greeted as you would wish to be greeted and supporting your colleagues to do the same. We are looking for someone who can excel at meeting each and every customer's needs, enjoys providing tailor-made advice/support and can help to coach and develop this approach in your colleagues.

As the store's full time Supervisor you will be there to help drive the store and support each store team member in reaching their collective and personal KPIs and targets. We are looking for someone who is driven to achieve and exceed in all aspects of the role.

One of the many benefits of working at Select is that you will be in the enviable position of being one of the first to learn about new Apple products and initiatives. We hope that the excitement you will hold can drive you to share this knowledge with both your team members and customers alike.

Operating at the core of our business, you will provide customers with their first impression of Select, Apple and your own store. You will utilise your exceptional listening skills and guide the customer through our Sales Process; identifying, selecting, purchasing, education, reinforcing and support. Your role will be diverse and not just restricted to customer interaction. As an ambitious individual you will welcome opportunities to gain knowledge regarding visual merchandising, product and service knowledge as well as opportunities to learn and improve sales techniques. With opportunities to further your career, your success will not only be measured by individual productivity, and overall store performance but also by your attitude.

Essential Criteria of a Supervisor at Select

You will be:

- Sales driven to reach all targets set
- Able to demonstrate supervisory experience
- Experienced with Apple products
- Warm, friendly and able to engage with our customers and other team members
- Able to use clear and concise communication skills which our customers can understand
- Approachable, empathetic, with an ability to listen carefully
- A team player who can think on your feet
- Presentable, enthusiastic and friendly.

Additional Requirements
- Passionate about the Apple brand and products;
- Have the ability to take direction and filter this down to your team members appropriately;
- Flexible with schedules as hours will be based on business needs, and
- Where possible, be able to help cover other stores should the need arise.

**IND1