Practice Receptionist

Key Tasks and Responsibilities Reception Making and cancelling appointments Docman scanning branch surgery only Dealing with patient queries in person and by telephone Signposting or referring to internal and external services Opening up and closing up of rooms/site Checking paper/scripts in rooms Putting up signs on doors for those working having referred to the room rota provided Checking windows, fans, etc are switched off end of the day and all in accordance with set up and closing down processes provided Daily fridge temperatures to GPTN in the absence of nurses/HCA Setting up Bria telephone system and screen daily Filing and ensuring records are kept in a tidy and ordered state Processing change of address or updating other details in patients records as advised Preparing notes for amalgamation and deduction (to then be processed by admin team at main surgery before return to PCSE) Patient transport booking and coding (first transport only) Admin Docman incoming processing (as per managing clinical correspondence protocol) Docman scanning (usually at main surgery only or to cover at branch if needed) Docman tasks Generic email sorting and management Incoming AccuRx notification processing and online consultation requests ERS making referrals and oversight of worklists incl A&G Safeguarding reports and coding 2WWR audit and follow up Maintenance and update of the death register Summarising of notes not sent GP2GP (as per summarising policy) Processing deductions incl deductions/leavers report to LBS Identification of patients who have moved away and sending letters or texts to advise removal in 30 days, follow up with PCSE to ensure removal has taken place New registrations and setting up new records (please refer to policy for full details) EMIS workflow tasks (please refer to workflow manager policy for full details) EMIS tasks from the clinical team and others Ardens DOB call and recall for long term conditions or other groups Missing childhood immunisations, reviewing notifications and running Ardens searches and booking patients (please refer to childhood imms policy and protocol for full details) Monitoring and recall for annual SMI health checks and annual LD health checks Cytology prior notifications and 3rd recalls via CSMS Monitoring and f/u for discharged prostate cancer patients Recoding and f/u of all cancer diagnosis patients at 3 and 12 months Recording and f/u of all FIT test requests Entering data and coding information from outside agencies Attendance at quarterly LD MDT to take minutes and review actions, fortnightly touch base with LD homes by tel or email Attendance at monthly clinical team meeting to take minutes Health visitor for under 5 joiners and leavers report monthly (please refer to protocol) Monthly check of named accountable GP coding (please refer to protocol) Annual flu, shingles, pneumo recalls incl AccuRx direct booking set up Processing incoming insurance reports, forms and SARS to iGPR managed system incl invoicing Care home DES weekly ward rounds and ensuring all relevant f/u 6 week postnatal and 8 week new baby checks and first imms bookings with GP/nurses Taking direct calls from patients usually 2-4pm Taking calls to the practice bypass line Participate in reception duties as required by the practice This list is not exhaustive and there may be other requirements of this role as required by the Practice Manager and/or Partners.