Helpline & Response Coordinator (Helpline &

2 weeks ago

Oldham, United Kingdom MioCare Group Full time

**Job title**

See more vacancies

Helpline & Response Coordinator (Helpline & Response Service)

**Salary**:
From £26,845 - £30,151 per year (pro-rata)

(Plus additional enhancement for unsociable hours)

**Hours**:
30 hours per week - predominantly night shifts, with some daytime shifts when necessary

**Contract**:
Permanent

**Right to work**:
We do not hold a Sponsor Licence and are therefore unable to progress applicants requiring sponsorship to work in the UK.

**Location**:
Helpline & Response Service (based at Spindles Town Square Shopping Centre, OL1 1HD - but with a necessity to be able to travel across the borough of Oldham)

**Job Purpose**:
To support the Service Managers to deliver a high-quality community alarm service that meets our customer’s needs.

To assist the management team in ensuring the expectations of commissioners and the Care Quality Commission (CQC) are met through compliance with policies and procedures, and excellent professional standards.

To alert and report any issues or cause for concern to the line manager, and to provide an environment where both customers and staff can thrive.

Must possess a current, valid driving licence with an ability to drive a company vehicle.

**Key Responsibilities**:

- To monitor and review Answerlink pertinent to individual customers, ensure all recordings are factual and matches the voice recording, etc.
- Be responsible for recording all customer information on the Mosaic system, from initial referral to closure of services.
- When competent, undertake low level health tasks, recording measurements accurately. A clinician will make the decision if further action is required.
- Facilitate staff with all manual handling using the appropriate equipment.
- Complete, monitor, update and implement risk assessments in partnership with the management team.
- Ensure good practice in relation to infection control, ensuring that Helpline Operators use appropriate PPE and maintain a safe clean working environment.

[Please see full Role Profile in the vacancy's Application Pack below]

**Staff Rewards**:
For more information on the **MioCare Group’s wide-ranging additional benefits package for staff** (including a retail and leisure discount scheme, Employee Assistance Programme, childcare vouchers, life insurance policy, etc) please see the attached Terms and Conditions document in the vacancy's Information Pack below.

**How to apply**:
**Application Pack**:
**Helpline-Response-Coordinator-Application-Pack.pdf**

**Application Form**:
**MioCare-Group-Job-Application-Form.docx**

**Closing Date**:
Sunday 27th October 2024

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