Chocolate Creator

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will meet, greet and support our visitors and clients to ensure they have a safe and enjoyable experience during their visit to the attraction.

**How you will contribute**

You will:

- Act as the first point of contact for all visitor enquires and serve as ambassador for the business with a good level of knowledge in all areas of the attraction, taking the opportunities to upsell products and services. Contribute to continuous improvement initiatives
- Meet, great and direct visitors in an allocated area of the attraction in a helpful and friendly manner
- Deliver information to visitors through presentations and demonstrations, and offer and provide visitors with accurate advice, guidance and information about the attraction
- Along with colleagues, maintain a safe environment for visitors, ensuring adherence to our health and safety policy and procedures and assist in emergencies and/or evacuation of the attraction as directed by team leader/manager
- Follow and implement all company policies, procedures and standard operating procedures, including cash handling
- Escalate concerns/visitor complaints to the team leader/manager

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Excellent social interaction and communication skills and experience working with members of the public
- Able to adapt quickly to changing situations and have a flexible approach
- Thrive in giving excellent customer service to individuals and groups
- Confident with presenting/demonstrating/public speaking
- Enjoy working as part of a team and being able to work independently without supervision
- Have a naturally courteous nature
- Eye for detail

**More about this role**

**What you need to know about this position**:
**What extra ingredients you will bring**:
**Education / Certifications**:
**Job specific requirements**:
**Travel requirements**:
**Work schedule**:
No Relocation support available

**Business Unit Summary**:
**As one of the leading tourist attractions in the U.K., Cadbury World welcomes more than 600,000 visitors every year to discover the history and the heritage behind the nation’s favourite chocolate brand. Visitors experience an assortment of interactive chocolatey zones, from traditional chocolate making demonstrations and finding out how their favourite confectionery is made, to riding the Crunchie rollercoaster in the 4D Chocolate Adventure zone and meeting the iconic Cadbury gorilla in Advertising Avenue. From front-of-house visitor services to chocolate making, retail to maintenance and office administration, our team creates fantastic memorable days for the whole family.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Customer Support

Administration Services