Senior Booking Clerk
3 days ago
JOB SUMMARY To provide an effective and efficient Thoracic booking service To be the first point of contact for patient calls PRINCIPAL ACCOUNTABILITIES Delivering an outpatient appointment service for all new patients referred to the Thoracic Service within the Trust. Collaborating with the Surgical Operational Support Manager and Senior Operational Manager to ensure optimal use of outpatient capacity through careful monitoring of clinic schedules. Managing patient enquiries and directing calls to the appropriate team members. Supporting the management and maintenance of clinic templates as a key operational function.
ORGANISATIONAL Patient Experience Delivering a timely and efficient outpatient appointment service, meeting established Thoracic KPIs. Communicating inpatient appointment details promptly in line with agreed KPIs. Handling patient enquiries professionally and efficiently. Upholding patient confidentiality at all times.
Team Working Collaborating with the Thoracic Team to ensure referrals are processed promptly, professionally, and in line with agreed KPIs. Coordinating cover during periods of leave or sickness. Supporting colleagues to deliver an efficient and effective administrative service to both patients and Thoracic Surgeons. Communication Interacting with patients and their relatives by telephone, responding to queries in a caring, sensitive, and reassuring manner, using initiative to resolve issues and escalating when necessary.
Providing relevant information to the management team and proactively escalating any concerns as appropriate. Communicating effectively with GPs and other external agencies. Sharing information with staff in other departments as required. Escalating issues to management when appropriate.
Policy & Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Providing comments on, implement and adhere to administrative procedures and protocols. Data Management Recording all information as required on PAS including amendments Using Outpatient Waiting List functionality on PAS and the Thoracic Waiting List spreadsheet. QUALITY Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role GENERAL STATEMENTS Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act.
Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band
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Booking Clerk
3 days ago
Liverpool, United Kingdom Liverpool Womens NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Booking Clerk to join the Patient Access Centre team at Liverpool Women's Hospital on a permanent basis. The post holder be responsible for the booking and scheduling of appointments.
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Booking Clerk
2 weeks ago
Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Booking Clerk to join the Patient Access Centre team at Liverpool Women's Hospital on a permanent basis. The post holder be responsible for the booking and scheduling of appointments. A large proportion of the Booking Clerk's role is to be the first point of contact for our patients therefore, a very high standard...
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Booking Clerk
3 days ago
Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Booking Clerk to join the Patient Access Centre team at Liverpool Women's Hospital on a permanent basis. We have 2 post available x1 full Time Permanent x1 Full Time - 12mth Fixed term/Secondment The post holder is responsible for undertaking the booking and scheduling of patient appointments and associated...
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Booking Clerk
2 weeks ago
Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full timeAn exciting opportunity has arisen for a Booking Clerk to join the Patient Access Centre team at Liverpool Women’s Hospital on a fixed-term basis. The post holder will be responsible for managing the Outpatient Appointment phone line, as well as booking and scheduling patient appointments to ensure an efficient and patient-focused service. A large...
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Booking Clerk
4 days ago
Liverpool L SS, United Kingdom Liverpool Women's NHS Foundation Trust Full timeAn exciting opportunity has arisen as a booking clerk to provide effective & efficient reception and administration duties to support the smooth running of Imaging Administration teams and Clinic Reception at Liverpool Women's Hospital.The successful candidate will play a crucial role in ensuring the smooth operation of our office by managing various...
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Senior Booking Clerk
3 days ago
Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full timeTo provide an effective and efficient booking service To be the first point of contact for patient calls **Principle Accountabilities**: Delivering an outpatient appointment service for all new patients referred to the Thoracic Service within the Trust. Collaborating with the Surgical Operational Support Manager and Senior Operational Manager to ensure...
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Senior Booking Clerk
2 weeks ago
Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full timeTo provide an effective and efficient booking service To be the first point of contact for patient calls **Principle Accountabilities**: Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and...
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Senior Booking Clerk
3 days ago
Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full timeTo provide an effective and efficient booking service To be the first point of contact for patient calls **Principle Accountabilities**: Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and...
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Senior Booking Clerk
2 weeks ago
Liverpool, United Kingdom Liverpool Heart and Chest Hospital Full timeTo provide an effective and efficient booking service. To be the first point of contact for patient calls. PRINCIPAL ACCOUNTABILITIESProviding an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and ensuring...
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Export Clerk
5 days ago
Liverpool, United Kingdom Ross Recruitment Full timeDue to expansion the opportunity has arisen for a permanent Export Clerk to join this dynamic, professional organisation. This is a challenging position based in a friendly, supportive team that will offer good job variety, satisfaction and reward. Key duties will include: Being the first point of contact for customers. Taking bookings and keeping customers...
