Bar and Catering Assistant

Job Title: Food and Beverage Assistant

Reporting to: Front of House Supervisor

Department: House/F&B

**Overview of the Main Role**:
Parkstone Golf Club proudly sits within the top 100 courses in Great Britain & Ireland and makes every effort to deliver an equally outstanding experience in hospitality.

**About the role**

Food & Beverage (F&B) assistants will control the floor, maintain a high standard of service to the customer with a can-do attitude and a zest for delivering the best possible service. Directly answerable to the Front of House Supervisor, staff will execute tasks with professionalism and a team orientated spirit.

**Responsibilities**
- Assist in creating a warm and welcoming environment for our guests
- Ensure that guests are seated and provided with menus promptly
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
- Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
- Assist in the set up and preparation, and provide service duties for functions as required
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Ensure that all front of house and guest areas are well maintained at all times
- Any other duties as directed by the Restaurant & Bar Manager or other member of the management team

**Cont.**

**Other Relationships & Communications**:

- Professional, friendly and service orientated.
- Essential communication skills between customers and supervisors.

**Location & commitments**
- Full-time, permanent role.
- Shift based with an average of 40 hours per week
- Must be prepared to work evenings, weekends and bank holidays
- Staff clothing supplied.
- Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
- Basic Food Hygiene Certificate (desirable)
- Accurate and efficient cash handling skills
- High standard of personal presentation
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and resolve queries in a practical and positive manner
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Good attention to detail
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
- Positive and flexible approach to work (weekend and evening work will be required)
- Confident and outgoing personality
- Proof of eligibility to work in the United Kingdom

**Job Types**: Part-time, Zero hours contract

**Salary**: £8.00-£10.50 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Shift:

- 8 hour shift
- Day shift

COVID-19 considerations:
Face masks are required at present.