Helpdesk Coordinator

Are you an experienced coordinator with transferable skills and an excellent telephone manner? We’re looking for motivated and driven individuals to deliver the highest standard of customer excellence to our dental customers and schedule Engineer diaries with maintenance requests. No two days are the same in this fast-paced role

**Duties & Responsibilities**
- Answering incoming calls from customers regarding engineering support.
- Providing efficient time and geographical management to the engineer’s scheduling diary
- Raising breakdown cases on our Microsoft CRM system, assigning engineers, and ensuring the customer is updated throughout the process.
- Respond knowledgeably to questions or queries from existing and future customers on our product and service offering.
- Scheduling planned maintenance service work to ensure customer equipment is compliant and following manufacturer’s standards.
- Working to service group KPI targets for revenue, attendance to breakdowns, and communication levels to customers
- Ensuring the customer is provided with all of the documentation and reports following an engineer visit.

**What we offer**:

- Defined pay and progression scheme from day one - Salary based on experience
- A yearly annual bonus, based on company performance
- Free parking on site with Monday-Friday working hours
- Training plan and personal/professional development opportunities
- Eye test vouchers and mental health support services
- Discount portal including gym memberships, shopping and days out
- Company pension with Aviva
- Company sick pay, life assurance, and enhanced maternity/paternity pay
- Enhanced holiday entitlement - 33 days in total, including bank holidays

**Who are DD?**

DD offers specialist products, equipment and support services to the dental and beauty markets across the UK and Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment solutions. Our scheduling team is full of energy, with a passion for what they do. So it’s key that you have proven customer service or call-handling experience and are keen to be part of a collaborative team.