Highways Contract Monitoring Officer

About the role
**Highways Contract Monitoring Officer**

To oversee and deliver Highways and Transportation commissions that positively impact the quality of life for the people of North Northamptonshire. This role involves supporting the management, development, commissioning, and maintenance of the Council’s highways and transportation services. The position outlined in this job description plays a key role in supporting the full range of commissions managed by the highways contract team, with a focus on performance and efficient service delivery.

The Highways team provide statutory services that all residents of North Northamptonshire use. The post will be predominantly highways based.

The Highways contract team is responsible for providing a safe road network that operates efficiently and effectively, providing strategic direction for the future development of highways assets, public transport, active travel and all road users, being mindful of budget constraints, legislation and the sustainability agenda.

What will you be doing?
- To complete monitoring and review of performance of the day to day management of the Highway Term Service Contract to ensure it is providing the service required.
- To support the monitoring of the Service Provider on working methods and proposals to ensure the outcomes are consistent with the contract requirements.
- Ensure that contractors are delivering services in line with contractual agreements, specifications, and performance standards. Monitor key performance indicators (KPIs) to ensure timely and quality delivery.
- Work closely with internal teams, contractors, and external stakeholders to assist with the smooth delivery of highway services and projects.
- General administrative assistance to Highways contract team.
- Ensure safety compliance in all aspects of highways maintenance, assisting with the contract team to support this.
- Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
- Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the department.
- Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

About you

A Levels, foundation degree, HNC/HND, CSCS site experience.

Desirable

Previous experience of stakeholder and relationship management in a highways environment.

Practical experience monitoring performance against NEC3/NEC4 or similar civil engineering contracts.

Experience of working in and/or developing a customer focused culture.

Experience of working with Microsoft Office, including Teams

Involvement in financial oversight or cost estimating for highways or construction projects.

Desirable

Desirable

Essential

Essential

Desirable

Ability to prioritise own workload to ensure any key tasks are undertaken.

Ability to work with service providers, build relationships with internal and external stakeholders improving efficiencies for NNC.

A positive attitude towards continuous improvement

Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

About us
Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think

Why choose us?

We offer a vibrant working environment with:

- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides l