Group Volunteer Services Coordinator

This is a Group role across the University Hospitals of Northamptonshire so there is a requirement to regularly work at both Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust (University Hospitals of Northamptonshire).
The purpose of this group coordinator role is to support the Volunteer Services department through effective recruitment and retention of volunteers and coordination of voluntary programmes. Which will be measured on growth of the number of volunteers/volunteering hours across the group and the retention of the existing volunteers.
The postholder will have previous leadership skills to coordinate the volunteers and ensure the service meets the Trusts demands.
The postholder will assist in the co-ordination of training for new and existing volunteers.
Support the Head of Volunteer Services with the implementation of volunteer initiatives. Working with both internal and external stakeholders to promote and grow the service including the number of volunteers roles to support UHN.
They will oversee administrative tasks associated with the recruitment of new volunteers to ensure all volunteers adhere to NHS guidelines
Provide effective input into the work of the Trust, to support the achievement of our vision and values.
Communication
To represent volunteer services across the University Hospitals of Northamptonshire by being a visible member of the team
Be able to sensitively negotiate with volunteers and staff to undertake voluntary activities in high demand areas this will be based on complex and sensitive information that require empathy and reassurance.
Liaise with concerned patients, relatives, carers and visitors with tact, patience and discretion especially when conveying sensitive information.
Ensure communication to clinical/non-clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate.
Liaise with patients, carers, visitors and staff on a regular basis to ensure the service is providing the best possible care - maintaining a professional, polite and respectful manner.
Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.
Prepare outward facing communications for the department promoting the volunteer services to both internally and externally
Answer the telephone and deal with enquiries in accordance with instructions, maintaining a high standard of customer service. Dealing with queries to the required standard, being polite, informative and communicating in a professional and respectful manner at all times.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
**Our Excellence Values**:
Compassion
Respect
Integrity
Courageous
Accountable
Planning and Organisation
Plan, organise and implement voluntary activities that meet the complex operational demands of the organisation.
Plan and organise a range of meetings quarterly with clinical/non clinical staff, selecting venues, attendees and promoting the events.
Attend meetings to ensure effective communication with all the service users and volunteer services are represented.
Coordinate the administration function within the office ensuring the effective recruitment of volunteers.
Be able to work flexibly when required, including the occasional evening/weekend working if needed (this will be agreed with the appropriate amount of notice).
Raise staff awareness across the Trust of the role and function of volunteers, including the Senior Leadership Team in wellbeing initiatives.
Create and sustain volunteer/wellbeing initiatives through fundraising and liaising with appropriate departments/organisations and support these to ensure sufficient funds are available for future purchases.
Identify volunteer initiatives which will directly enhance patient experience or staff wellbeing, ensuring that any initiative is fully sustainable.
Recruitment and Retention
Undertake wellbeing calls on a frequent basis to volunteers in a timely manner. This could include complex and sensitive topics which may require further conversation and escalation.
Overseeing recruitment workflow by ensuring all advertising is standardised and includes requirements of roles and encourages diversity, inclusivity wider participation and is representative of the local community.
Support volunteers as required, particularly those who lack self-confidence and have not worked in a hospital setting previously. Assisting volunteers on their first day to ensure they are comfortable in their role
To identify opportunities for recruiting volunteers, corporate