Medical Receptionist

**JOB PURPOSE**:To provide point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Must have a strong telephone manner.

**PERSONEL SPEC**: Essential - Excellent communication skills, verbally & written. Be able to work effectively under pressure. Have good IT skills, including Word, Excel, Outlook etc. Maintain confidentiality in all situations. Work effectively within a team and individually. Be reliable and flexible.

**RESPONSIBLE TO**:Business Manager

**DUTIES OF RECEPTIONIST**

**RECEPTION DUTIES**

Receiving and directing patients through Care Navigation

Answering all enquiries from patients and other visitors

Entering requests for Home Visits

Accepting and entering requests for prescriptions

Explain practice arrangements to new patients and temporary residents and complete necessary forms

Ensure all outgoing mail ready for collection by Courier

Ensure reception is kept neat and tidy

**COMPUTER**

To be able to access and close down computer system

Training to be given on Emis software system used in surgery

Enter appointments for all surgeries on a daily basis

Ensure appointment screen kept up to date throughout the day

**FILING AND RECORD DUTIES**

Compiling new patient records

Scanning and filing correspondence in computer (Docman training given)

Filing of general correspondence

Checking stationery stock

**TELEPHONE DUTIES**

Receive and make calls as required using Care Navigation. **Care navigators** are receptionists/administration staff who have been given specialist training to help them direct patients to the right health professional first time.

**GENERAL DUTIES**

Operating photocopier

Opening, entering and posting mail

Opening premises in morning and securing them at night

Operate alarm system
Any other delegated duties considered appropriate to the post

Post is initially temporary for 6 months with the opportunity for a permanent contract after this time.

**Job Types**: Full-time, Permanent

**Salary**: £11.24 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
Yes, PPE is required and 2 x weekly LFD's

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person