Retail Sales Assistant

**Sales Assistant - 114 Quarry Street, Hamilton, ML3 7AX**

**_You will be given various shifts - which will change week to week, and will include weekends - between 5am and 5pm - any 5 days from 7._**

**16 hours** _(although overtime may be available)_

**£9.65 per hour plus an excellent benefits package (see below).**

**Who we are**

At Bayne's we are striving to become the nation’s favourite baker. We believe in using traditional baking methods and processes where we can, focusing on product freshness and quality of ingredients. To help us achieve this, we have ambitious growth plans across central Scotland. We are focused on the long term - by investing in our people, our bakery and our shops and building close relationships with communities in which we serve.

**Our Values and the way we work**:

- **Customer Focus** - Our customers are the heart of our business. We believe whether you are an internal or external customer, we should offer the best possible products and service, to you every day.
- **Respect** - We value everyone's contribution and believe that you should be treated as an individual, and we all act with integrity in everything we do.
- **Continuous Improvement** - We aim to take advantage of opportunities and by acting quickly and working together, we all will help Bayne's to improve and grow.
- **Sustainability** - We make decisions for the long-term sustainability of the business, for our customers, employees and the community.

**Who you are**

You will be a positive, motivated, and friendly person who is able to use your own initiative to drive standards and deliver great customer service. You will be a team player, with lots of drive, and an awareness of the positive impact you can have on our customers, and you will go above and beyond what is required and create an inclusive and positive experience for our contractors and colleagues.

By being open, honest and flexible, you will be able to roll up your sleeves and get stuck in with any of the varied tasks from making sandwiches to baking savory products
- no two days are the same. You will also bring fresh ideas and help us to continuously improve how we do things.

**Why this role matters**

This is an opportunity to support a fast-paced retail operation, where you will be hands on serving our customers every day.

The 3 keys to success in this role are;
**_1. _**_Driving sales by offering great service and well-presented shops, with full availability of cakes and rolls for our customers at all times of the day._**

**_2. _**_Ensuring excellent customer service, by putting customers first with every interaction._**

**_3. _**_Ensuring we follow all legislations and processes to keep our customers and the business safe._**

**Who your customers are and how this delivers value to them**

Your internal customers will be our colleagues. Your Colleagues will feel every moment with you is special and they will remember the positive impact that you have had with them every day.

Your external customers are our Customers, and you will aim to build positive relationships them.

**What your key responsibilities are**
- Prepare and serve customers with a range of hot and cold bakery and food to go products
- Set up and maintain counter and window displays in line with our guidelines.
- Deal with customer pre-orders and process payment and paperwork accordingly.
- Take payment for goods using electronic tills and processing by cash and card.
- Stock shelves with products.
- Answer queries from customers.
- Report discrepancies and problems to the management team.
- Give advice and guidance on products to customers.

**What your key skills and experiences are**:

- Previous food retailing experience
- Positive attitude
- Cash handling experience

**Compensation**

**Benefits**

Our Colleague discount Scheme, offering you up to 50% off products sold in our shops

A complimentary filled roll and hot drink to have during your break when working.

Retail discount scheme allowing you and your immediate family to save money on the cost of living expenses.

Retail Trust Employee Assistance Programme with 24-hour access to a FREE and independent counselling helpline for family, financial or legal for you and your immediate family.

Free life assurance from day one. This is a death in service benefit which provides a lump-sum payment equal to two year’s salary

An excellent contributory pension scheme where the company pays an enhanced contribution of 4.5% versus the statutory 3%

The opportunity to save on tax and NI deductions through the pension salary exchange scheme

Company sick pay scheme providing up to 12 weeks of full salary

Long service awards and annual celebratory event

Gifts for births, marriages, and retirements.

The opportunity to attend two paid for Company social events per year

Milestone birthday holidays

Fundraising matched up to £250.00

Christmas cake hamper to all employees

Holiday entitlement, up to a maximum of