Subject Matter Expert

CNS (Community Network Services) is a leading Port Community System provider and a wholly owned subsidiary of DP World, our systems enable the movement of cargo through many of the UK’s ports and airports. CNS’s customers, including many household names of the freight and logistics industry, rely 24/7 on CNS’s systems to manage their operational and customs processes. We provide the platforms that “keep the information flowing” and enable the UK to trade.

This is an exciting time of modernisation and growth for CNS. With an ambitious digital transformation strategy, we can provide individuals with challenging and varied roles. Our teams are focused on the delivery and support of solutions using new technologies and cloud-based infrastructure to enable CNS and its customers to be ready for Brexit and the digitisation of supply chains.

An exciting opportunity has arisen within our Project Management Office (PMO) for a Customs Subject Matter Expert to be based out of our offices in the Port of Southampton. Reporting to the Lead Business Analyst, the Customs Subject Matter Expert will become the key point of reference for all trade and customs related activities both internally and for customers.

To include duties such as:

- Provide customs specialist knowledge and experience to support business activities and project delivery
- Play a key role in defining and documenting customs requirements (customer journey, business process, regulatory requirement etc) for projects, working with cross-functional teams, to ensure solution compliance with customs regulations
- Monitor changes in customs legislation, gather, analyse, document, and provide guidance to the business to ensure compliance with customs and other regulatory body requirements. This may include training and demonstrations to internal and external stakeholders
- Develop and maintain a centralised repository of customs process and procedures accessible by all relevant company staff, ensuring this is kept well informed and up to date. Perform and complete audit check on customs knowledge repository as required.
- Handle and respond to customs investigations and other customs related queries
- Contribute to end to end project delivery process, including taking part in product review and feedback activities, and light level of exploratory testing to ensure product compliance to customs requirements
- Support the business in improving regulatory and customs management process to prevent risk and to improve work efficiency

About you:

- Solid relevant product domain expertise and industrial knowledge - UK/EU Import and Export regimes and customs declarations
- Good understanding of Import/Export requirements for all major routes (e.g. Maritime, Air, Courier & RORO)
- CDS & Transit knowledge/exposure is essential
- Able to demonstrate sound customs knowledge of supply chain processes with relevant experience with entry of goods to various customs regimes
- Able to research and to suggest quick solutions based on project or customer needs
- Able to perform under pressure in a rapidly changing environment
- Able to prioritise workload and effectively respond to queries on technical customs requirements
- Able to relay customs information to development teams in a ‘plain English’ fashion
- Able to effectively multi-task
- Excellent communication and problem solving skills
- Analytical thinking, enthusiastic, and agile personality

What’s in it for you:
Working for us means you will experience varied and exciting work, and brings both the benefits of a small, close-knit company as well as the global umbrella business, DP World.

You will be part of a friendly team working in a collaborative atmosphere, which plays a critical role in the UK’s international trade, backed by one of the world’s largest port operators. You will work with our extremely knowledgeable team who create a great environment in which to learn the company, industry as well as project frameworks and principles.

We place great importance on looking after our staff, which is demonstrated through a wide range of benefits including:

- Opportunity to earn an annual bonus of up to 10% of annual salary (50% financial performance, 50% achievement of personal objectives).
- 25 days holiday.
- Pension scheme - contributions matched up to 6%
- Life assurance.
- Option to join the company BUPA private medical scheme.
- Medicash.
- Dental cover.
- Flexible benefits platform with a wide range of offers to choose from.
- Free parking.
- Remote working available.

CNS provides services to the air and maritime logistics industries facilitating trade through EU frontiers. As a Customs approved Community System Provider (CSP) with direct connections to CHIEF and UK ICS, CNS's solutions provide processes that enable regulatory compliance, customs release and the efficient movement of cargo through the supply chain.

We pride ourselves on delivering great solutions and service for our cust