Service Advisor

1 week ago

Newcastle upon Tyne, United Kingdom Stoneacre Full time

**The position - Service Advisor**

To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times

Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.

Support to develop your career through manufacturer training.

The chance to work on quality brands

**Benefits**:

- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts
- On-site parking

**Key Responsibilities**:

- To manage all customer interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of the work required and agree time frames
- Manage the handover and administration of customer vehicles
- Explain the work carried out on vehicle, ensuring customers full understanding and authorisation
- Manage any necessary liaison with department manager regarding customer dissatisfaction
- Follow up in line with dealership procedures
- Understand and follow brand service requirements
- Maintain product knowledge on the full product range
- Maintain relevant systems ensuring accuracy at all times
- Accurately complete job cards and reports, including any descriptions of faults reported by the customer

**Key Competencies**:

- Communication
- Customer Focus
- Relationship Building
- Brand Alignment

**Experience**:

- Previous experience within a Customer Service delivery role
- Willing to attend manufacture training courses
- Competent in ICT, Maths & English
- Must have a minimum of 1 year service advisor experience
- Preferred experience with RTC & Kerridge /ADP Systems

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 OTE per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: One location

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