Sales Support Executive/customer Care Executive

**Title: Sales Support Executive**
**Location: Newport**
**Salary: £25k - £30k depending on experience**

**Hours: 37.5hrs per week**
**Background**:
My client is an award-winning Managed IT Services, Cloud Hosting, and expert IT Consultancy provider.The Group’s head office is based in Liverpool, with additional offices in Manchester, London, Newport, Bristol, and Edinburgh.
Their strategy is to expand its position as a trusted provider of Managed IT Services to clients in the UK and the Group makes carefully targeted acquisitions to supplement organic growth. The sales approach is consultative to guide customers through the complexitiesand developments in the market and we aim to develop strong client relationships to become an extension of their existing IT department.
Their people are passionate about what they do, committed to their team, their colleagues, and the success of our business. As a business, we pride ourselves on our friendly and collaborative teams.
**The Role**
The Sales Support Team are key facilitators in the sales process and will be responsible for carrying out essential administration tasks in support of the sales team.
The role requires a high degree of versatility, the ability to work under pressure, and a passion for interaction with customers, suppliers, and other internal departments.
**Key Responsibilities**:

- Create and maintain customer information in the office CRM system, including but not limited to - Accounts, Contacts, Opportunities, Quotes, Contracts, and Activities.
- Management of the internal, and managed customer, renewal processes.
- Assist the wider sales team with their opportunity pipelines, quotes and contracts where required.
- Work with suppliers to obtain competitive pricing to maximise profit on the provision of the company goods and services.
- Raise customer quotes and orders for one-time orders and contractual items.
- Create and maintain monthly/quarterly customer reports.
- Maintain the highest levels of personal and professional behaviour in the workplace.

**Requirements**:

- Graduate calibre with at least 2-3 years’ experience in Sales administration, ideally within a managed IT services organisation.
- Experience of the entire sales process, and able to demonstrate strong commercial awareness, with a passion for customer service.
- Experience with a Customer Relationship Management system and general Microsoft Office skills are essential.
- Knowledge of Managed and Hosted IT Services would be ideal, but not essential, though a general interest in technology is likely to be an advantage.
- Teamwork - Willingness to cooperate and work collaboratively toward solutions that generally benefit all involved parties to accomplish company objectives.
- Adaptability - Responds to change with a positive attitude and a willingness to learn new ways, or adjust style as appropriate, based on the needs of the situation.
- Initiative - Do more than is required or expected in the job; things that no one has requested that will improve or enhance processes or customer experience.
- Communication - Able to effectively transfer thoughts and expresses ideas orally or verbally in individual or group situations, and able to build and maintain relationships.
- Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
- Commercial Awareness - Recognise the need for efficiency and cost effectiveness as well as meeting customer needs.
- Professionalism - You represent our company and should demonstrate our Values and Behaviours.
- Dedication - Must be committed to achieving their set objectives to enable us to reach company goals.
- Continuous Learning - Demonstrate an eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish results or serve a customer’s needs effectively.
- Reliability - Demonstrates a high level of dependability in all aspects of the job.

**Benefits**:

- 25 days annual leave (plus bank holidays)
- An additional half day holiday on your birthday
- Salary sacrifice pension scheme
- Cash plan medical care
- Private medical insurance
- Quarterly prize draw
- Employee discounts
- Free fruit in the office