Ben & Jerry's Brand Hub Assistant Manager

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly-owned subsidiary of Unilever whilemaintaining an independent Board of Directors to provide leadership focused on preserving and expanding Ben & Jerry's social mission, brand integrity, and product quality. Nowadays our products are distributed in 35 countries in supermarkets, grocery stores,convenience stores, franchise Ben & Jerry’s Scoop Shops and other venues. At Ben & Jerry’s we have an inspiring ambition. We aim to pioneer our 'linked prosperity business model’ to advance the global movement for social and economic justice while growing our sales to one billion € by 2020. This translates into a high-paced growthenvironment where we bring our grassroots and activist spirit every day. That is how we remain a true values-led organization with a connected 3-part mission, which you will find reflected in your goals and aspirations: 1) Social mission: to initiate innovative ways to improve the quality of life locally, nationally and internationally 2) Product mission: to make and distribute the finest quality all natural and super premium ice-cream and euphoric concoctions 3) Economic mission: to operate the Company on a sustainable financial basis of profitable growth **Role & Responsibilities** **SUMMARY**: Based in our company owned store in the heart of Soho, London we require someone to drive consumer loyalty by providing a fun, clean and high energy environment to all of our guests. Provide world class customer service in all aspects of this job while showcasingand living our 3 part mission on a daily basis while ensuring that all guests leave with a euphoric experience and stronger bond to the brand. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Be the key point of contact for in store operations - Provide direction to the Shop staff, ranging from 5 to 15 employees, with a strong emphasis on ensuring that the appropriate staff are available to service our fluctuating business needs including the additional summer staffing needs - Assist the Brand Hub Catering and Business Development Manager in the hiring and orientation of staff. Provide support in preparation of weekly schedules and payroll. Conduct in-store training and, with an added emphasis on ergonomics and safety for allwork functions - Maintain the daily operations for their shift including store & staff appearance, proper cash handling and reconciliation procedures, customer service, driving profitability through setting in store sales targets; cleanliness, compliance with all safetyand operating standards, merchandising and production of waffle cones, novelties, and baked goods - Ensure that all opening and closing procedures are followed and executed in a timely manner for their shift - Accountable for all daily and weekly financial reporting requirements established by the Brand Hub Catering and Business Development Manager, to include daily sales and deposit reports, daily inventory logs, purchasing, safe balance, and monthly transferlogs as well as end of month inventory count and financial month closing process - Assist the Brand Hub Catering and Business Development Manager in the daily tracking of the store sales and inventory levels to ensure proper stock levels, monitor the financial progress of the store and generation of monthly profit/loss statements - Collaborate with the Brand Hub Catering and Business Development Manager in the implementation of the store -marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, off premise opportunities,and special event programs - Manage the Inventory process which includes: ordering, receiving, storage, and logging of all inventory items. Ensure all invoices are checked and discrepancies brought to the Brand Hub Catering and Business Development Manager attention. - Assist in the coordination and staffing of off-premise special events such as cakes and delivery - Participate in store planning and development meetings with the Operations & Marketing Managers, Brand Hub Catering and Business Development Manager, and attending other company meetings and activities to keep informed about the objectives of the Brand. - Work on special projects as assigned by the Retail Operations team. These may include but are not limited to spreadsheet tracking, presentations at staff meetings and staff memos. - Actively support company safety goals by ensuring consistent safe work behaviors **Experience**: - 2+ years’ experience supervising staff in a retail or food service environment - Experience in high volume, fast paced retail environment - Strong accounting/finance skills - Proficient PC skills including MS Teams, Excel and Powerpoint - Excellent communication, interpersonal and customer service skills - Strong organization and time management skills - Strong project management skills and problem solving ability - Flexibility, patience and sense of humor, friendly, outgoing and self-motivated team player - Ability to calmly and quickly handle stressful situations - Highly organized, energetic, team oriented individual with a positive "can -do" attitude and a strong commitment to outstanding customer service - Autonomous, proactive and responsive disposition to anticipate and fulfill customer needs **Additional Information**: - Physical aspects of the job include: oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time - Flexible work hours