Contract Support Officer

As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
**Role**: Contract Support Officer
**Pay Rate**: £12.70 per hour
**Shift Pattern**: Days, Nights and Weekends (full flexibility required)
**Location**: Crawley, Croydon and surrounding areas
**Role Requirements**: Door Supervisor SIA licence and UK Driving licence (desired)
**What benefits we offer via our ReWard membership**:

- Discounted gym membership
- Retail vouchers
- Restaurant and Supermarket vouchers
- Cinema tickets
- 24/7 free Employee Assistance programme

**Other benefits include**:

- SIA Licensing savings scheme
- Cycle to work salary sacrifice scheme
- Pension and Life Assurance benefits

**Main Duties**:

- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client's business.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect, where possible, those responsible for losses or malicious damage to the client's property.
- To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client's personnel or visitors whom the client management can verify.
- To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice / assistance staff and visitors
- Protect the premises, property and personnel from theft, damage and violence
- Patrol the site and buildings to prevent fire, flood, theft and damage
- To deter unauthorised activity
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide first aid response
- Provide staff to assist, as directed, in support of programmes, corporate events and functions
- Checking and validating all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
- Maintaining a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Checking of firefighting equipment
- Monitoring and overseeing the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

**Must Haves**:

- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence (preferable)
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate
- Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges

**Who We Are**:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 f