Wickes K&b Customer Service Advisor

**LOCATION**
Isle of Wight, England
**TYPE**
Office Based
**POSITION**
Full Time

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, Holland & Barrett, Wickes, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

**What We’re Looking For**

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience for our clients' means relating to their customers and being a great listener with the ability to demonstrate empathy as you understand and proactively work to resolve issues their customers experience both pre-and post-purchase.

**What To Expect**

As part of our Wickes Kitchen & Bathroom (K&B) Team your aim will be to ‘make the nation feel house proud’.
Everything you do will be focused on the customer experience. Of course, while you’re creating helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you.
You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.
**Our typical shift pattern for our Wickes K&B Team involves - 40 hours **8am until 6pm Monday to Friday and 8am until 4pm on a Saturday, closed Sunday**. Please note.** We’re recruiting Customer Service Advisors to join #theAteam and work from our office in Cowes.
**Your role can include, but isn’t limited to**:

- Liaising with our Wickes approved installation teams to support customers with their kitchen or bathroom project.
- Working with 3rd party suppliers to arrange deliveries and resolve any remedial actions.
- Supporting our instore colleagues with any ongoing customer concerns.
- Ensuring all communication with our client’s customers are handled professionally and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Case managing complex customer issues through to resolution and delighting the customer.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Taking ownership of the customer experience by providing excellent service.
- Achieving the key targets set.
- Daily support of meetings and training from supervisors and team members.
- Adhering to quality standards and ensuring consistency in all interactions.

**About You**

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- Excellent writing skills.
- Ability to build rapport and communicate helpfully.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Ability to research well and quickly.
- Fantastic questioning skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.
- An interest in DIY, gardening, home improvement or interior design.

**Join #theAteam**

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process