First Response Team Apprentice

The Apprentice will provide high level quality and comprehensive operational support services to the First Response Team within our Housing Department. Support Officers should actively champion continuous improvement and the implementation of automation and efficient ways of working.

**What’s in it for you**
- Gain valuable transferable skills and experience working in an inspiring and innovative department
- The opportunity to complete further learning and development courses while employed as an Apprentice to enhance your CV and job prospects.
- Full-time 16-month contract paid at a competitive salary.
- Networking opportunities in areas that will enhance your skill set, job success and CV development.

**What we are looking for**:

- Resident within the London Borough of Enfield.
- We welcome diversity and multi-lingual speakers who would strengthen our service offer to our local communities.
- Apprenticeships are open to 16 and over and not in full-time education.
- Dedication to learning and gaining new skills and an interest in supporting Enfield Council.
- Knowledge of IT/Technical skills
- Excellent communication and interpersonal skills will be key for the regular interaction with colleagues from across the Council at all levels of seniority.
- GCSE grade A*-C (grade 4-9 in the new GCSE qualification grades) in English and Maths or equivalents. You will be asked to provide evidence of Maths and English certificates or predicted grades

**Management and Supervision**

You will be working under the guidance and supervision of an experienced member of staff. We also have a dedicated Apprenticeship Team that support you throughout your Apprenticeship journey.

**Key Accountabilities**
- Responsible for delivering to a high standard the business support to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused reception duties, panel, meeting and event support, and understanding service specific administrative tasks.
- Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
- Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
- Maintain up to date knowledge to ensure effective utilisation of IT systems used
- Maintain accurate and effective communication with your line manager (to include the provision of reports and presentations) ensuring that they are regularly appraised of planned changes and developments
- Provide a front line face-to-face/telephone service to customers, making suitable referrals to other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction.

**Progression**

**Key Training Information**

Level 3 Business Administrator Apprenticeship

**Working Week**

Full time, 36 hours per week including training.

**Enfield Council apprentice pay rates**

£20,741 per annum Level 3 Apprenticeship

**Contact Details**

If you would like to know more about the role, please contact Mark Hunte on 0208 132 0979 for an informal discussion or to arrange a visit to the team.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click **here **to find out more.

**Why it's great to work for Enfield Council**:

- An excellent pension through the **Local Government Pension Scheme** (LGPS).
- A blend of remote and office based working for most roles.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.

**Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park