Client Services Administrator

6 days ago

Bristol, United Kingdom Mercer Full time

**Description**: Client Services Administrator - Bristol

Do you have a strong background in customer services with a focus on client delivery?

Are you interested in working for a world-class organisation, working with a variety of clients that can offer a career path?

We have a fantastic opportunity for a Client Services Administrator to join our growing Client Services team.

What can you expect?

We are recruiting an Employee Benefits Administrator to join our Bristol Team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assuranceand Critical Illness.

What is in it for you?
- Good work life balance with a competitive salary
- Comprehensive benefits programs including: excellent pension contributions, private health insurance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs
- 25 days’ holiday with the option to buy or sell up to 5 days per year

We will count on you to:

- Support the consulting team in gathering, organizing, entering and analysing data to be used for various client projects.
- Follows up with clients or existing vendors regarding missing or inaccurate information.
- Gathers benchmarking utilization or rate data from the vendors via a Request for Proposal (RFP) and summarizes the responses for presentation to the client by team members.
- Collect design data from the client and current vendors needed for analyzing the impact of a client’s consolidation and/or marketing of its group risk plans.
- Work typically involves organizing plan design details and costs for further analysis by the team.
- Checking data for reasonableness and following up where necessary.
- Develop a basic understanding of vendor/carrier markets, basic underwriting and financial skills, products, services and technical tools, and intranet resources through participation in training courses, online learning, and learning from more experiencedcolleagues.
- Assists in the preparation of client presentations.
- Develop charts in Excel to summarize data for use in PowerPoint. Draft presentation is reviewed by more senior team members before final presentation to the client.
- Ensure all client files have the most recent correspondence and client information.

What you need to have:

- Excellent written and oral communication skills
- Excellent IT experience in order to work with the necessary IT systems in place
- Ability to work on own and as part of a team
- Excellent planning and organisation skills and ability to work to deadlines
- Accuracy and attention to detail are essential
- Proven ability to prioritise own workloads

What makes you stand out:
Experience in a similar role, with knowledge/exposure to pensions or group risk

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