Vwg Dedicated Technician

**Company description**

Job Title: VWG Technician

Location: Herefordshire

**Salary**: £30,838 (Guaranteed Minimum) OTE of up to £50,000

Hours: Typically, Monday - Friday between the hours of 7am-8pm with occasional weekends

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve andadapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a VWG Technician, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you,with excellent training, support, and development opportunities.

**This is the job** You’ll have the open road as your office. We make sure that VWG customers and AA members receive the level of service required wherever they need it, whenever they need it. Because of this, you'll be required to work shifts, which could include evenings,weekends, and bank-holidays.

As a VWG Technician working for the AA, you will use your specialist expertise and state-of-the-art technology along with VWG’s very own diagnostic equipment to ensure our prestige customers are back on the road safely and quickly.

Our VWG Technician attend all breakdowns as requested by the Operations Centre within the requisite time. To attend all repairs efficiently, competently, and to the correct standard. To maintain and develop skills in all aspects of repair, service, and maintenance.To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.

**What will I be doing?**:

- To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.
- To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises 'down time’. To ensure that the interior and exterior of the vehicle are always clean and tidy that all parts and equipmentare on board.
- To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are always at maximum levels and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
- To provide, when requested, technical assistance on the telephone to recover Operators, customers, and co-ordinators.
- Maintaining to a high standard of serviceability and cleanliness for all equipment.

**What do I need?**:

- NVQ Level 2/3 or equivalent in Vehicle Maintenance and Repair and have current garage experience
- A good knowledge of electrical, fuel and ignition systems of vehicles is essential as is the proficient use of a multi-meter and other garage diagnostic equipment. Need to be familiar with operating computers as all our breakdown teams obtain technicalinformation, guidance, and work allocation through a roadside laptop computer.
- Need to hold a full valid driving licence covering B or BE categories

**Additional Information** We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse learning and development opportunities to support you to progress in your career
- 29 days annual leave
- Free AA breakdown membership after 12 months, 50% discount in your first year
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme