Care Team Leader

**Purpose of the position**

The role is a key role in ensuring only the highest standards of quality care are delivered at all times. The Team Leader is responsible for implementing quality control systems to ensure all care packages are up to date and the clients are receiving care that meets their needs. Providing ongoing support to all Care Staff within North Leeds. The role also requires you to communicate well with new customers as you help to onboard new customers and carry our care package reviews for existing customers.

**Main duties and responsibilities**
- To carry out all client assessments for new clients including risk assessments as part of the Assessment process.
- Over look customer care package compliance ensuring everything is up to date.
- To regularly monitor and review clients updating documentation including support plans as required.
- To carry out introductory visits of new care workers to a client.
- To ensure all client visits are always covered.
- To be part of the on-call team in case of an emergency a rota basis case of emergency.
- To liaise closely with Care Coordinators in relation to recruitment, allocation of Care Workers and the development of care & support plans.
- To identify Care Workers to cover for any absences, this may be due to sickness or holiday.
- To allocate suitable alternative Care Workers when an existing Care Worker notifies that they are unable to attend a call.
- To be actively involved with the induction of all new Care Workers.
- To identify any additional training needs of Care Workers.
- To urgently report any changes in a Care Worker's or customer's schedule to the Care Coordinator.
- To monitor, supervise and mentor all Care Workers in the field.
- To provide support to all Care Workers in the field.
- To monitor all customers for service and Care Worker satisfaction.
- To ensure accuracy and completeness of all documentation held in customers' homes.
- To ensure that all written reports and administration is up to date
- To maintain close liaison with both the Registered Manager and Care Coordinator. Team Leaders are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care Workers and customers.

**Person Specification — Essential Criteria**

The following personal attributes are considered essential to the post of Team Leader:

- Self-motivated
- Organised
- Flexible
- Caring
- A good leader and mentor
- Sensitive to the needs of others and to the sick or infirm
- An active team player but also able to work on own initiative
- A good communicator
- Understanding of legislation relating to community care
- Recognise problems and formulate solutions
- Ability to communicate both verbally and in writing
- Assessment and gathering information skills
- Organisational skills including scheduling work effectively, supervising staff and providing professional support
- Capable of accepting responsibility and coping with emergencies
- Positive attitude to own health and work attendance record
- Ability to implement and review care plans and work with complex cases
- Basic computer literacy
- Maintain staffing levels at all times, ensure that the telephones are manned from 9AM - 5PM on all working days. (On call includes time outside of these hours as required).

**Desirable attributes**:

- NVQ2/3 in Care qualification
- Car driver with access to a car

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£24,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Home Care: 1 year (preferred)
- supervisory: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- UK Driving License (required)
- NVQ Level 3 Health & Social Care (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person