Work Order Process Coordinator

2 days ago

Leeds, United Kingdom Finning (UK) Ltd Full time

Company:
Finning (UK) Ltd

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
The Work Order Process Coordinator actively supports the Work Order Control process within the operations to deliver an excellent customer experience whilst achieving operational & financial targets.
Provides additional support to the service operation by supporting answering of incoming calls, opening work orders, assisting with planning service repairs, resolution of customer disputes, time sheet entry and maintaining customer communication as required.

**Job Description**:
Work Order Process Coordinator Major Job Functions

Support Time sheet entry process in a service environment.
Strong work order Control process, to include producing proformas to customer, obtaining purchase order numbers from customer, closing of work order, and control of work in progress.
Provides support with co-ordination of planned activities such as PIP’s / PSP’s and any planned follow up activities working collaboratively with HO functions.
Support the customer needs and the efficient running of the service operation with general administration & additional duties as required that support the service controller throughout the service repair process. Provide support to the engineer to complete service documentation and help them follow the service processes and procedures.
Providing cover for controllers to ensure effective delivery of service to meet our customer needs.
Following & adhering to service processes and procedures to ensure consistent extraordinary customer service delivery, working to resolve any customer disputes quickly & effectively.

Accountability

Accountable for Time entry management.
Drives work order process flow (invoiced with 10 days of last labour, zero over 21 days).
Accountable for the accurate and timely inputting of data into our business systems and ensuring adherence to processes and procedures.
Helps proactively with the need to keep the customer informed throughout the process.
Proactively work to resolve customer disputes and issues.

Work Order Process Coordinator Specific Skills

Good organiser
Good communicator both verbal and written with excellent listening skills
Ability to deliver quality outcomes against deadline through pace and pride in work
Process adherence
Strong sense of care for our customers ensuring they receive the best experience from Finning
Lives and promotes the Finning Values
Parts ordering (Advantageous)
Previous experience in a service environment advantageous

IND

  • Work Order Process Coordinator

    2 days ago

    Leeds, United Kingdom Finning (UK) Ltd Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Work Order Process Co-Ordinator you will actively supports the Work Order Control process within the operations to deliver an excellent customer experience whilst achieving operational & financial targets. Provides additional support to the service operation by...

  • Order Management Coordinator

    4 days ago

    Leeds, United Kingdom Riverside Team Limited Full time

    **Order Management Coordinator; Shark Ninja** **Leeds / Hybrid - typically 3 days per week** As we continue to grow, we are excited to add an Order Management (OM) Coordinator to our EMEA Operations Organisation based in Leeds. As an **OM Coordinator,** you will be responsible for overseeing the successful delivery of sales orders to meet SharkNinja...

  • Works Coordinator

    2 weeks ago

    Leeds, United Kingdom OCU Full time

    Are you highly organised, detail-oriented, and thrive in a fast-paced operational environment? OCU Group are looking for a Works Coordinators to join our growing teams in Leeds, Stourton. Role Overview As a Works Coordinator, you will be responsible for scheduling and overseeing operational activities, managing compliance across all works, and ensuring clear...

  • Works Coordinator

    1 week ago

    Leeds, United Kingdom OCU Full time

    Are you highly organised detail-oriented and thrive in a fast-paced operational environment OCU Group are looking for a Works Coordinators to join our growing teams in Leeds Stourton.Role Overview:As a Works Coordinator you will be responsible for scheduling and overseeing operational activities managing compliance across all works and ensuring clear...

  • Order Management Coordinator

    2 weeks ago

    Leeds, United Kingdom SharkNinja Full time

    **About Us** SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. **Powered by two trusted, global brands, Shark and Ninja**, the company has a proven track record of bringing disruptive innovation to market, and...

  • Works Coordinator

    4 days ago

    Leeds, Leeds, United Kingdom OCU Full time

    Are you highly organised, detail-oriented, and thrive in a fast-paced operational environment? OCU Group are looking for a Works Coordinators to join our growing teams in Leeds, Stourton.Role Overview:As a Works Coordinator, you will be responsible for scheduling and overseeing operational activities, managing compliance across all works, and ensuring clear...

  • Order Management Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom SharkNinja Full time £25,000 - £35,000 per year

    About UsSharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one...

  • Order Management Coordinator

    4 days ago

    Leeds, United Kingdom SharkNinja Full time

    Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do....

  • Works Coordinator

    2 days ago

    Leeds LS, United Kingdom OCU Group Full time

    Are you highly organised, detail-oriented, and thrive in a fast-paced operational environment?OCU Group are looking for a Works Coordinators to join our growing teams in Leeds, Stourton.Role Overview:As a Works Coordinator, you will be responsible for scheduling and overseeing operational activities, managing compliance across all works, and ensuring clear...

  • Order Management Coordinator

    6 days ago

    Leeds, Leeds, United Kingdom SharkNinja Full time £25,000 - £40,000 per year

    About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one...