Administrator

Morrison Water Services part of M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. We employ circa 2800 people across the UK and we are looking for ambitious individuals who are keen to progress their career in within the Water Sector.

We are responsible for the delivery of multiple long-term frameworks across the UK. From metering to large civil engineering projects, leakage, led replacement schemes, new pipelines, sewage treatment works upgrades and much more

With a 2.1 billion pound order book and turnover at 450 million pounds, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too.

Being a part of Morrison Water Services, you’ll be joining a value-based organisation, we pride ourselves on living our values while we work
- **Safety**: putting health, wellbeing and safety of people first
- **People**: engaging and empowering everyone to deliver and grow
- **Delivery**: helping deliver our clients business needs
- **Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work***

We are currently recruiting for an Administrator to work on our **Welsh Water **contract in Bodelwyddan.

As an Administrator (365 roster), your work pattern is 10hr days, 4on/4off 365 days therefore your average working hours are 35hrs per week. You main duties are allocating work to teams based on customer contacts, whilst using standard operating procedures and taking into consideration KPI’s.

Welsh Water is the sixth largest of the ten regulated water and sewerage companies in England and Wales who are responsible for providing over three million people with a continuous, high-quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced.

**Your responsibilities will also include**:

- Allocate reactive work received taking into consideration distances, productivity, and customer needs
- Deal with customer enquiries and complaints in a positive and helpful manner
- Encourage and promote proactive customer contacts to deliver excellent customer service
- Act as a focal point for issue resolution
- Ensure all defined processes are adhered to
- Support the Team Leader in making an active contribution to the Planning Department’s performance against the contractual KPIs

**Skills & Knowledge Requirements**
- Excellent organisational skills
- Good people skills and effective communication skills
- Proficient in the use of IT
- Innovative and able to regularly challenge processes and bring new ideas

**In return for your skills and expertise, we are offering a competitive benefits package including the below**
- **20** days' annual leave plus 8 days' bank holiday
- Company Car
- Matched Pension Scheme
- Annual Bonus
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving

Access to My Rewards which provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership